Wolfgang Ratschmeier

Product Management Gatekeeper Teamlead. Managing the global Product Management Gatekeeper team acting as interface between the global Technical Support and R&D with Product Management (MKP). Taking care of IP cameras (moving +fixed video cameras), Server systems with services like Video Recording Manager, Video Streaming Gateway (VSG), AI-Server for Person Identification / TRS (Tracking and Recognition Services); Video Content Analytics (VCA), DIVAR IP products; Knowledge Base Management MKP;

Level 3 Gatekeeper (ST-VS/MKP-L3) for all regions worldwide BOSCH ST-VS (APR, AMEC and Latin America, APR, CN and EMEA) located in Product Management in Nuremberg/Germany. Bosch Sicherheitssysteme Engineering GmbH connected with Bosch Sicherheitssyteme GmbH

Technical Support Team Manager for the Video Systems Solution Group 2. I am coordinating the tasks of my team members in several locations offering the Video over IP support towards BOSCH support levels, partners and integrators as well being the link and interface between PRM, development and QMM. We are interface to the world wide support teams in APR, AMEC, APR, CN and EMEA.

3rd Level Team Manager assistant; manage and check Technical Knowledge Base of BOSCH ST video global; Technical coordinator within 3rd Support Level. responsible for all training material generated within 3rd Level support Team for all word wide 2nd Level Support teams; Lead of technical meetings between support groups and development groups (R&D) as well Product Management;

Senior Technical Support Engineer at the 3rd Level Support in Germany. Me and my team were responsible for the world wide support in the field of video over IP and relates Hardware- and Software products. I reproduced customer scenarios and we handled bug reports or regular support requests e.g. assistance in configuring encoders, IP cameras and software products. As well I am specialist for the BOSCH Video Recording Manager (VRM). As well I am interface to PRM, development and QMM.