YAMUNA DEVI P

 Lead dual responsibilities as Project Manager and Business Analyst across a 12-member cross-functional team including Business Analysts, Developers, and Testers, delivering enterprise-grade Odoo ERP applications.  Drive delivery of 3 ERP systems adopted across HTC’s global workforce, ensuring enterprise-wide operational usage.  Delivered e360 HR & Timesheet ERP system over an 18-month program, owning project design, budget, timelines, and full

 Managed multiple concurrent e-Commerce transformation programs across national and international marketplaces, coordinating a 24-member delivery team.  Improved revenue performance by 78% through end-to-end program execution and delivery optimization.  Led buyer journey analysis and A/B testing initiatives, translating insights into prioritized product backlogs that improved campaign effectiveness and user experience.

 Led delivery governance for a 45-member large-scale e-Governance transformation program with structured KPI frameworks, MIS reporting, and milestone tracking.  Reduced issue resolution time by 92% by implementing 24x7 support operations with standardized SOPs and escalation workflows.  Designed and implemented Tableau-based MIS dashboards integrated with IDMS system for real-time executive decisionmaking.

 Led a 7-member QA team, improving performance by 50% quarter-over-quarter through capacity planning, coaching, and process improvements.  Developed project tracking reports monitoring lifecycle from initiation to closure, improving delivery visibility.  Owned end-to-end testing lifecycle across UAT, regression, integration, and functional testing using TestRail and ALM tools.  Collaborated with developers and business analysts to ensure quality delivery across SDLC and STLC processes.