Yagnik Kumble

Providing ITSM/ITIL Consulting Services to external client base and internal account teams on Industry best practices in terms of Operations, Transition Setting up of Industry benchmarks as part of KPI's for Business Process optimization and profitability improvements, Execution of major IT initiatives in terms of corporate policies of compliance to Quality, Security and Strategic development and driving Operations Excellence for BSFI Client.

Execution of major IT initiatives in terms of corporate policies of compliance to Quality, Security and Strategic development and driving Operations Excellence.

Subject Matter Expertise (SME) in Service Management, Quality and ISO standards (ISO 9001, ISO 20000, and ISO 27001) for the region. Participate in Second party, Third Party Audits & Client Meetings demonstrate the Quality Management System and processes. Review the internal audit requests and assign to the team / execute the requests and ensure the reports are delivered and findings are closed. Participate in management reviews for the IMS and provide high risk areas identified from internal audits

Streamlining of all major ITSM processes in transition and operations(Incident, Problem, Change and Business Continuity Management). Carry out process improvement health checks which are inputs for Process Excellence. Establish Process Excellence best practices across various engagements includes helping set up process models, data analysis for client organizations. Internal auditor to audit projects based on ISO 20000 standards to measure process

Streamlining of all major IT Service Management processes in transition and operations(Incident, Problem, Change and Business Continuity Management). Carry out process improvement health checks which are inputs for Process Excellence. Establish Process Excellence best practices across various engagements includes helping set up process models, data analysis for client organizations.

Strategic Marketing, Global Supply Chain Management, Strategy, Organization and HR Management, Corporate Finance and Controlling, Project Engineering Management, Automotive Management, Safety; Quality Management and Car Concepts, New Technologies and Innovation