Yalda Abbasi

Provided 1st/2nd-level IT support to staff, instructors, and course participants on-site and remotely Administered Windows servers, Active Directory, user accounts, and Proxmox virtualisation, ensuring system availability, performance, and security Troubleshot network issues (TCP/IP, DHCP, DNS, WLAN, etc.) Led migration of a legacy MS Access system to PostgreSQL/Supabase, coordinating with stakeholders Maintained technical documentation and collaborated with internal teams and external providers

Processed high volumes of user and system-generated reports, ensuring compliance with platform policies. Managed a high-volume queue in a fast-paced environment, prioritizing cases within strict KPIs and SLAs. Escalated complex cases to specialized teams, enhancing operational efficiency and accuracy.

Taught programming fundamentals, algorithms, and data structures to high school and university students using Python

Collaborated in developing search and recommender system features using Elasticsearch and machine learning methods. Enabled real-time responses for a platform serving over 8M monthly users. Contributed to the Dideo Android application, enhancing mobile search and recommendation capabilities. Updated the Dideo Web Browser Extension with new features

Contributed to backend and frontend development Designed secure RESTful APIs with authentication and access management for third-party integrations. Investigated and resolved API, webhook, and application issues via log analysis and testing. Managed MySQL databases, and built Elasticsearch indexes for fast, scalable search. Collaborated with UI/UX designers on responsive interfaces. Mentored and supervised 5 junior developers, conducting code reviews and approving merges within an Agile workflow.

During my internship at Shetabit, I had the opportunity to work alongside a talented team of developers and software engineers. I was responsible for designing and developing a newsletter website using PHP, which allowed me to deepen my understanding of back-end development. This experience not only honed my technical skills but also provided valuable insights into the fast-paced startup culture.