Yana Rodiuk

• Improved operations through consistent hard work and dedication. • Increased customer satisfaction by resolving issues. • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Collaborated with team members to achieve target results. • Worked flexible hours across night, weekend and holiday shifts. • Identified issues, analyzed information and provided solutions to problems

• Assisted with projects by applying strong analytical skills and studies. • Gathered photo references to use as guidelines and textures for models. • Proved successful working within tight deadlines and fast-paced atmosphere. • Studied bases and principles of 3D modeling with Fusion 360

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Conducted surveys to determine customer opinion of products and services. • Trained new personnel regarding company operations, policies and services. • Maintained up-to-date knowledge of product and service changes.

• Developed empathetic client relationships and earned reputation for exceeding service standard goals. • Used remote diagnostic tools to identify sources of certain issues. • Assisted customers via emails and live chats to troubleshoot any issue they might have had with our software or any other 3rd party application they used • Helped customers with settings and configuration in the DNS zone. • Consulted on email delivery issues and best practices.

• Maximized operational effectiveness across territory. • Worked with clients to resolve claim issues quickly and efficiently. • Established clear lines of communication between business and clients. • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions. • Purchased new products and oversaw inventory stocking and availability.

• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors. • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price. • Researched emerging industry trends, applications and concepts to enhance products and services. • Obtained and evaluated credit information about prospective customers

• Date stamped requests and highlighted pertinent data to facilitate processing. • Input data into computer programs and filing systems. • Prepared and processed forms for government healthcare programs. • Created new physical and computer-based files

• Educated clients on current promotional offerings and products using persuasive selling tactics. • Provided positive first impressions to welcome existing, new and potential customers. • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives. • Maintained customer satisfaction with quick and professional handling of product returns