Yasmim Danielle Trindade Almeida

Supported marketing activities for the German market, including customer events, trade fairs and service center campaigns • Analyzed Customer Experience and customer satisfaction results and derived measures for Sales and After-Sales • Developed a concept for a digital, automated customer feedback loop • Managed marketing communication at the Neu-Ulm site, including international factory tours • Conducted competitor analyses and created video and communication content.

• Supported international Customer Experience initiatives and the rollout of the CX Engine • Analyzed customer feedback, market trends and customer preferences to support business decisions • Led the integration of Google Reviews into digital customer feedback processes • Facilitated cross-functional workshops and supported stakeholder coordination • Developed a content moderation and incident management framework • Created internal communication materials and management presentations

Managed 60+ corporate B2B clients across automotive, consumer goods, energy and financial services • Advised clients on tailored insurance solutions and handled operational and financial topics • Supported contract and price negotiations, onboarding and relationship development • Analyzed customer contribution, pricing and revenue trends for management reporting • Coordinated with HR, Finance, Legal and Actuarial teams