Yassine Id Bourhim

Praktikum, Information Technology Solutions Specialist, PKF IVT
München, Germany

Fähigkeiten und Kenntnisse

Service
Kunde
Kommunikationsfähigkeit
Kundenbetreuung
Customer service
German
Office Management
Front Office
English Language
Hotel Management
MS Office
Team work
Customer satisfaction
Hotel reception
Customer inquiries
Negotiation skills
Responsible
Inside Sales
Sales talent
Friendliness

Werdegang

Berufserfahrung von Yassine Id Bourhim

  • Current 6 months, since Dec 2025

    Information Technology Solutions Specialist

    PKF IVT
  • 2 years and 2 months, Oct 2022 - Nov 2024

    IT Specialist

    Fiverr

  • 1 year and 1 month, Sep 2021 - Sep 2022

    IT Specialist

    GoTo

    Provided frontline technical support for stakeholders, resolving inquiries promptly. Monitored and maintained IDF/MDF rooms, checking for alarms. Conducted daily checks of conference room IT equipment and restocked supplies. Coordinated IT-related shipments and liaised with vendors. Documented and reported facility/equipment issues to landlords/IT teams.

  • 13 years and 2 months, Aug 2008 - Sep 2021

    Guest Relations Manager

    Jumeirah Frankfurt

    * Worked in: prizeotel, Soller Hotel, IBIS, Intercity, Atlantis the Palm, Jumeirah,Novotel Verified and reconciled daily Front office and food & beverage transactions, Maximized room revenue through strategic upselling to higher-rate rooms or premium categories. Addressed guest complaints professionally and implemented solutions to enhance satisfaction and loyalty. Liaised with travel agencies regarding room availability, bookings, and payment follow-ups to ensure smooth operations.

Ausbildung von Yassine Id Bourhim

  • Current 1 year and 6 months, since Dec 2024

    Fachinformatiker in System Integration

    DIDACT

  • 1 year and 11 months, Sep 2005 - Jul 2007

    Hotel Management

    ISTA Mirleft

  • 1 year and 11 months, Sep 2003 - Jul 2005

    Economics

    IBN ZOHR

Sprachen

  • Arabic

    C1 (Fließend)

  • English

    C1 (Fließend)

  • French

    C1 (Fließend)

  • German

    C1 (Fließend)

  • Berber

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