Yevhen Zhemchuzhnykov

This role focuses on integrating and maintaining critical data flows between Hermès' e-commerce platform (Salesforce Commerce Cloud) and backend enterprise systems including ERP and warehouse management systems. The role requires balancing technical development work with cross-functional collaboration, providing training to IT teams, and communicating technical progress to business stakeholders while maintaining operational excellence for Hermès' digital commerce operations.

This consulting role involved two major projects focused on optimizing marketing and sales technology systems. The first project centered on architecting an enterprise-level CRM monitoring system to analyze marketing communication channels. The second project focused on sales technology optimization. The role combined technical system architecture, business process engineering, data analysis, and strategic consulting to deliver measurable improvements..

This role involved working as a client-facing technical consultant for an e-commerce agency, delivering Salesforce Commerce Cloud implementations for American and European retail clients. Key responsibilities included building sophisticated e-commerce functionality such as complex product basket rules, dynamic promotional pricing systems, and customized search capabilities while maintaining strong client relationships across multiple time zones.

This role involved working as part of a distributed Agile development team delivering e-commerce solutions on the Salesforce Commerce Cloud platform for client projects. The position focused on developing custom functionality using SFCC cartridges and platform capabilities, administering Business Manager configurations, and resolving technical issues including critical bug fixes and emergency hotfixes during peak business periods.

This role involved leading technical support operations for a web app, supervising and mentoring support team members while handling complex escalated technical issues. The role served as a bridge between the support team and technical departments, collaborating with development and DevOps teams to identify and resolve systemic application issues while analyzing support metrics, application logs, and error patterns to drive continuous improvement in both team performance and application functionality.