Yolande Teukam

International Team Lead in Credit & Collections with strong expertise in process optimization, KPI management, dispute resolution, and cross-functional collaboration across European markets.

Managed EMEA debt collection activities, customer dispute resolution, and payment recovery through cross-functional collaboration and proactive customer communication.

Supported credit management operations through customer data processing, international payment verification, payment term monitoring, and credit process optimisation.

Managed procurement and operational support activities, including SAP processing, database optimisation, stakeholder communication, and issue resolution to improve efficiency and customer satisfaction.

Provided customer support for international automotive manufacturers, coordinated purchasing and sales operations, managed order processing and delivery logistics through SAP R/3, and maintained effective customer communication and business correspondence.