Yonca Abay

Reservation Agent and Represantative Communicate with guests and travel agencies on the phone and create a reservation Check to Online Bookings/revise the online rates Check the rates of reservations Do the reports of Daily Pick Up/Revenue Review Report / Booking and Expedia Reports Check the email step by step

Guest satisfaction and loyalty Greeted guests Knowing opera system Check in and check out procedures

Guest services front desk (receptionist) Guest satisfaction,loyalty and increasing service quality Check in check out procedures Knowing protel system

Waitress

Greeted guests and worked in hotel kitchen mainly assisting pastry department in daily operations

Greeted guests Worked in hotel kitchen mainly Prepared hot and cold dishes Assisted the pastry department and cafeteria staff

Its develop the critical understanding of the international hospitality and tourism industry with a managerial perspective. 1Year Full Time Period with Dissertation

7 months of Pre Master / Exit Exam (IElTs) to University

This offers a wide range of food;nutrition,food science,food hygiene, new product development, food and beverage management and marketing, food culture and history, world culinary cultures, baking and pastry classical and modern culinary techniques as well as Turkish and Meditterenean cuisines.