Yookabed Abkaei

• Regular Network checks & maintenance • Supervising the administration of systems and network to ensure service availability • Tracking tasks to ensure accurate and timely time tracking • Protects system by defining access privileges, control structures, and resources. • Implements security improvements by evaluating trends; anticipating requirements • Design the network architecture and evaluate the requirements • Design IP infrastructure as well as assignment and management

• Research, diagnose, troubleshoot and identify solutions to resolve issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles. • Work closely with peers and management in the cross-functionally. • Investigate, analyze and report customer requirements or bugs.

• Support LANs, network segments, and intranet systems • Troubleshoot problems reported by users • Make recommendations for future upgrades • Analyze and isolate issues • Evaluate and modify the system's performance • Ensure network connectivity throughout a company's LAN/WAN infrastructure with technical considerations • Assign configuration of authentication and authorization • Maintain network servers such as file servers, VPN gateways, etc

Information Technology Engineering