Yousef Alareid

Analyzed KPIs to spot trends and boost business performance. Developed accurate dashboards for data-driven decisions. Led billing process automation, cutting processing time by 100%. Created optimized SQL queries for cross-departmental data access, improving workflows. Conducted process analyses, identifying improvements that saved costs, increased space use, and reduced inventory handling time. Designed performance reports for multiple teams, supporting effective monitoring and decision-making.

• Responsible for building a strong relationship between Sporter.com and all partner couriers. • Managing contracts, pricing, SLAs, maintaining service improvement, reviewing service failure, and managing contract renewal. • Improved Delivery Performance overall by 4%. • Collaborated with customer service team members to ensure that customer shipments are in order. • Generate daily, weekly & monthly reports.

• Automated various internal reports to identify inefficiencies that saved time and decreased human error. • Created a tiering system for the fleet drivers that increased overall delivery performance and efficiency. • Developed and presented Power BI performance and optimization reports, dashboards, and analyses for senior and executive-level audiences. • Designed a machine learning automatic approval system that increased the overall delivery performance by 8%

Trainee in Environmental Simulation Laboratory. • Standard compliant work in the accredited area according to ISO 17025. • Set up and execution of validation tests in the field of environmental simulation. • Preparation of test reports. • Documentation of test reports.

Exchange Semester