Youssef Sherif

•Updating and reporting on customer cases opened through the Live Optics ticketing system. •Application of technical expertise using standard operating and diagnostic procedures to resolve technical issues. Troubleshooting issues within a customer environment. •Development of technical and business knowledge related to Live Optics and any hardware/software/firmware related to Live Optics features.

•Set up hardware and install and configure software and drivers. •Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. •Troubleshoot system failures or bugs and provide solutions to restore functionality. •Perform data backups and disaster recovery operations. •Managing & Administrate All Systems Servers DC, WSUS, WDS, Radius & ESXI.

•Support network and system for multi customers like (Rush Brush Company) that have two departments “Call Center & Social Media”. •Working with customers to identify computer problems and advising on the solution. •Diagnose software and hardware problems.•Implementation network infrastructure, configuration and Troubleshooting network issues. •Managing servers and their operating systems. •Managing Users and Computers, Configuring Active Directory,applying Group Policies & configuring WDS.

Electronic & Communication Engineer