Yuliia Pylypenko

The final level of my internship at SoftServe Academy introduced us to real-world projects alongside other developers. We were immersed in the dynamics of genuine collaborative efforts, team planning, and effective communication. Daily kick-off meetings, sprint retrospectives, and consistent progress tracking became an integral part of this experience. We embraced well-defined roles and weekly documentation of our accomplishments.

In this self-employed role, I delivered tailored assistance to clients in the fashion industry. My responsibilities included sourcing unique items, identifying suitable suppliers, and monitoring pricing trends. I utilized online services and websites for efficient procurement and client communication. I focused on providing personalized solutions, managing client-specific requests, and ensuring high-quality service.

My educational journey at SoftServe began with completing fundamental courses, including Java, HTML/CSS/JS, databases, and DevOps. The practical phase involved participating in 18 sprint stages. Each sprint presented 18 diverse tasks covering various aspects of Java programming. The final 9 stages entailed working in teams. Every 2.5 days brought a new team of 3-4 participants and a new task with strict deadlines. Each task was considered completed only when it reached 100% fulfillment.

During these years, I dedicated myself to writing a dissertation focused on evaluating the quality of transportation services, identifying vulnerabilities in customer service, and exploring potential management and other solutions for service improvement. Specifically, I concentrated on enhancing service quality by developing methodologies to quantify qualitative attributes, facilitating their evaluation and assessment.