Yusuf Gelir
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Yusuf Gelir
- Current 8 years and 6 months, since Dec 2017
SAP Plant Maintenance & Quality Management Solution Architect
Daimler AG/Mercedes Benz Turk A.S. - Global IT Solutions Delivery Center Turkey
- Current 9 years and 11 months, since Jul 2016
SAP Incident & Problem Management
Daimler AG/Mercedes Benz Turk A.S. - Global IT Solutions Delivery Center Turkey
• Responsible of the Service Operation 1st & 2nd Level Support. • Monitoring escalations and resolved tickets to meet 100% of the company SLA (Service Level Agreement). • Reporting weekly and monthly KPI’s. • Creating customer and business reports. • Incident Management team mailbox monitoring & processing.
- 6 months, Jun 2017 - Nov 2017
SAP Dealer Business Management Solution Architect
Daimler AG/Mercedes Benz Turk A.S. - Global IT Solutions Delivery Center Turkey
• Responsible of Offer, Order, Claim, Maintenance, Repair & Service, Logistics, Agreement Activities and Pricing processes of Daimler AG / Mercedes-Benz Evobus Company around Europe. • Executing change requests with 3rd party vendors within defined timeline. • Gathering customer requirements, addressing the changing needs and problem management of requests.
Ausbildung von Yusuf Gelir
- 6 months, Apr 2015 - Sep 2015
Business Informatics in German Language (Wirtschaftsinformatik)
Universität Duisburg-Essen, Essen/Germany
- Current 13 years and 9 months, since Sep 2012
Business Informatics in German Language (Wirtschaftsinformatik)
Marmara Üniversitesi - Istanbul/Turkey
• Management Information Systems (MIS) • Machine Learning for Data Science and Analytics • IT Project Management • Decision Support Systems • IT Security • Produktions und Materialwirtschaft • Marketing • Logistics
Sprachen
English
C1 (Fließend)
German
C1 (Fließend)
Italian
A1-A2 (Grundkenntnisse)
Turkish
C2 (Verhandlungssicher / Muttersprachlich)
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