Zahid Pervaiz

-Helping industry partners against the issues and challenges with integration for the common customers. -Perform daily operations to ensure smooth execution of business services in assigned business area. -New merchants setups and changes in the existing clients. -Configurations of various setups in system. -Control and monitoring of customer communication and escalation messages. -Analysis of the issues reported by business partner & clients.

-Platform Migrations from multiple processors (like WireCard,FIS[Cortex/BaseGlobal], FirstData,Marqeta etc) to i2c Platform. -Business Analysis and Solution workarounds against new business requirements for existing client's base. -Card Programs reviews with involving internal/external stakeholders for post UAT clients. -On demand card product review workshops for the card program managers. -Creation of custom pilot setups and customized demos based on the target perspective.

-Implementation setup and reviews for new Clients. -Creation of custom pilot setups and customized demos based on the target perspective. -Review of the new/change mandates for different payment networks e.g. ACH. -Ensured that configurations on UAT/sandbox/production are sync for the customers. -Researches, reproduces, and resolves technical issues reported by customers. -Client technical trainings for the newly on-board clients against different products.