Zohair AAdlane

Support to the Administration department in the management of the financial area. Responsibilities: - Invoicing - Delivery note management - Coordination of business activities - Supplier management - Customer management - Support in quality management - Support in machinery administration - Handling traffic accident reports - Support in liability claims

Managed high-volume invoicing and delivery note administration for commercial operations, processing 150+ monthly transactions with 99.5% accuracy and ensuring timely accounts payable/receivable reconciliation. Coordinated business activities between Finance, Procurement, and Operations departments, serving as primary liaison for project managers, clients, and subcontractors across concurrent construction and energy projects. Administered supplier lifecycle management for 75+ vendors, handling onboarding, c

Orchestrated end-to-end customer journeys for vehicle and energy sales, managing order fulfillment, delivery coordination, and invoicing while achieving 98% customer satisfaction scores across Scandinavian markets. Acted as primary escalation point for complex customer inquiries, resolving delivery disputes, warranty issues, and billing discrepancies to maintain retention rates and uphold premium service standards. Optimized service center operations by coordinating vendor logistics and parts availability,

Efficiently managed calls, emails, and in-person questions regarding purchasing, delivery, ownership, and product support. to sustainable energy. Proactively identified and addressed each customer’s unique needs and preferences, tailoring my responses to provide precise solutions. Engaged with customers with genuine empathy, ensuring every interaction was approached with thoughtful care and understanding.

Multinational home improvement retail leader with 400+ stores across 13 countries. • Delivered exceptional customer service across diverse product departments, providing expert product guidance and tailored solutions that increased average transaction value and customer satisfaction scores • Resolved complex customer inquiries and complaint escalation, utilizing active listening and problem-solving skills to transform dissatisfied clients into loyal repeat customers • Optimized departmental operations thro

Multinational electric utility leader with 40M+ customers worldwide. • Overachieved monthly sales targets by 14%, consistently closing 25+ contracts against 22 target through consultative solution selling of complex energy products and value-based negotiation techniques • Orchestrated full sales cycle management from lead generation to contract closure, leveraging CRM analytics to optimize pipeline velocity and maintain accurate forecasting for revenue reporting • Drove customer retention and loyalty by de

Overachieved monthly sales targets by 14%, consistently closing 25+ contracts against 22 targets through consultative solution selling of complex energy products and value-based negotiation techniques. Orchestrated full sales cycle management from lead generation to contract closure, leveraging CRM analytics to optimize pipeline velocity and maintain accurate forecasting for revenue reporting. Drove customer retention and loyalty by delivering consultative service and proactive account management, securing

International fast-fashion retailer with 440+ stores across 17 countries. • Drove store revenue growth by executing upselling techniques, visual merchandising strategies, and customer engagement initiatives that maximized conversion rates and average transaction value in high-traffic environment • Led and motivated high-performance team of 8 sales associates, fostering collaborative culture and accountability through coaching, target setting, and recognition programs that consistently achieved sales KPIs •

In this role, my primary responsibility was to provide a warm and welcoming experience for hotel guests, many of whom were international travelers. My duties included greeting guests upon their arrival, inquiring about their room reservation, the number of occupants, and promptly assisting them with the check-in process. I remained attentive to their needs throughout their stay, addressing any inquiries or concerns they may have had. Additionally, I played a crucial role in supporting our room service oper

During my training at INDACAR, representing renowned automobile brands like VOLVO, MAZDA, SAAB, and OPEL, I gained valuable experience. In this program, I achieved a comprehensive understanding of the company's structure, practiced ethical standards, managed customer relationships, honed diagnostic skills, optimized maintenance processes, performed precise structural repairs, efficiently managed spare parts, and prioritized safety protocols. This training equipped me with a strong automotive skill set and p

As a Shop Assistant at Zara within the Alcampo Shopping Center: 1. **Efficient Point of Sale Management:** I handled payments, exchanges, and returns with efficiency and professionalism to enhance the customer experience. 2. **Customer-Centric Product Guidance:** I assisted customers in finding products that suited their needs by engaging with them, understanding their preferences, and offering expert guidance. 3. **Stock Management and Store Presentation:** I maintained a well-stocked and organized sale

Administrative Assistant and Customer Acquisition Specialist at UNHCR, focused on promoting services and humanitarian support. I consistently exceeded monthly targets by securing new donors and fostering long-term relationships. Skilled in efficiently managing administrative and outreach processes, I ensure a smooth experience for donors and beneficiaries alike, contributing to UNHCR's mission of supporting refugees worldwide.

Distribute advertising leaflets to all people with Western Union promotions specially to African’s society. Promotion of the brand. Helping customers in knowing how to send money to Africa with Western Union. Asking customers about personal information.

Training in Solar Thermal Energy at the House of Trades, called "Sol de Almería" with a duration of 1,576 hours of which 788 were Theoretical-Practical training and the remaining 788 was Professional Experience.

Graduated in Business Management at University of Almería (UAL).

Level of the diploma (national or international) NATIONAL: Non-University Higher Education. INTERNATIONAL: Level 5 of the International Standard Classification of Education (ISCED5). Level 5 of the European Qualifications Framework (EQF5). Official duration of the education/ training lea