ankita bhakal

• Supported UK Vodafone operations, managing process activities and documentation to ensure accurate and timely service delivery. • Contributed to process improvement initiatives, supporting operational enhancements and improved process efficiency. • Assisted with training and knowledge transfer, helping team members understand processes, procedures, and operational requirements.

• Delivered customer support and service solutions, managing customer requirements and resolving inquiries efficiently. • Supported upselling initiatives by identifying relevant opportunities based on customer needs and interactions. • Consistently worked toward quality and performance targets, contributing to reliable service delivery and customer experience.

• Managed high-volume process transactions and customer requests, ensuring accurate, timely, and compliant execution in line with established service standards and operational procedures. • Investigated and resolved process-related issues by coordinating with internal teams, maintaining accurate records, and ensuring timely escalation of complex cases. • Supported daily process operations through effective prioritization, quality control, and adherence to SLA/KPI requirements, contributing t

• Managed a portfolio of customer accounts, developing strong client relationships, identifying business needs, and driving opportunities to support revenue growth and retention. • Led the end-to-end inside sales cycle, from prospecting and needs analysis through solution presentation, negotiation, and closing, while consistently achieving sales targets. • Maintained accurate account and sales records, monitored pipeline performance, and collaborated with internal teams to ensure timely fulfil

• Managed high-volume customer inquiries and service requests, delivering timely, accurate, and customer-focused support in a fast-paced environment. • Resolved customer complaints and service issues by identifying needs, addressing concerns effectively, and coordinating appropriate solutions to support customer satisfaction. • Maintained consistent service quality across multiple customer interactions by adhering to established processes, communicating professionally, and resolving issues e

• Conducted in-depth research and analysis on COVID-19 demographics and Bihar elections to inform editorial content. • Collaborated with senior editors to develop engaging articles, enhancing public understanding of critical issues. • Provided data-driven insights that contributed to CNN's comprehensive coverage, reaching millions of readers.

• Collaborated with the marketing team to develop end-to-end consumer solutions, enhancing customer engagement. • Conducted market research to identify consumer needs, leading to tailored marketing strategies. • Implemented innovative campaigns that increased brand awareness and drove sales growth.

• Gained in-depth knowledge of the apparel business, focusing on ethnic segments. • Executed marketing campaigns for footwear and accessories, enhancing brand visibility. • Collaborated with category heads to optimize inventory management and product buying strategies. • Contributed to revenue growth at Future Group India through successful sales initiatives.

• Assisted in the development and execution of marketing campaigns aimed at increasing footfall in DLF Promenade, a premier shopping destination in Delhi. • Collaborated with cross-functional teams to plan and organize engaging marketing events, including exhibitions and family-oriented campaigns. • Successfully enhanced customer engagement, resulting in a 20% increase in weekend foot traffic during campaign periods.

• Collaborated with University of South Wales students to design and implement campaigns focused on rural women's employment. • Assisted in the development of initiatives aimed at empowering special children in rural areas. • Conducted research and analysis to identify key areas for employment generation, leading to a 15% increase in local job opportunities. • Engaged with community stakeholders to promote awareness and participation in rural development programs.

Makeup Artistry basic to Advanced