clifford ondieki

At Ilara Health, I was responsible for aligning business objectives with user needs by developing product roadmaps that enhanced efficiency and adoption. I led a cross-functional team focused on improving usability and boosting customer engagement, resulting in a 50% increase in platform usage. I trained over 300 medical professionals to drive product acceptance, introduced KPIs to optimize resource utilization, and fostered collaboration across teams to ensure seamless execution and sustained impact

At Elephant Healthcare, I provided L1/L2 IT support to over 350 users across 10 hospitals, ensuring timely resolution of software and device issues. I configured and tested diagnostic software and hardware to guarantee reliability and compliance with operational standards. By gathering user feedback, I helped inform system improvements and updated training materials to enhance usability and adoption.

As Change Manager at Elephant Healthcare, I collaborated with engineering teams to resolve system malfunctions and improve user experience. I developed deployment checklists, process guidelines, and preventive measures that enhanced rollout efficiency and reduced operational disruptions.

As Project Manager Trainer at Elephant Healthcare, I designed and delivered both in-person and virtual training sessions for over 100 healthcare staff, ensuring smooth adoption of the Elephant system. I created structured onboarding frameworks to standardize user engagement and conducted research on implementation challenges, presenting actionable recommendations that shaped future rollout strategies.

Delivered technical customer support and resolved software issues to enhance service efficiency and reduce system downtime. Built strong client relationships through proactive engagement, resulting in improved satisfaction and retention. Volunteered in community outreach initiatives to drive social impact. Key accomplishments include reducing system downtime through efficient troubleshooting, boosting customer satisfaction scores, and strengthening client engagement to improve retention rates.

Supported geothermal power operations by maintaining equipment, optimizing systems, and improving sustainability practices. Assisted in reducing equipment failures and enhancing environmental compliance.

Assisted in electrical maintenance, ensuring system efficiency and safety. Conducted preventive maintenance and compliance checks, reducing operational risks.

Supported power distribution projects by installing and maintaining electrical systems. Focused on expanding grid reliability and ensuring operational efficiency.