Shahab Ahmad Kashif

Ensuring operational efficiency within a call centre Developing and reviewing policies and procedures concerning customer relations and services provided Providing direction and feedback to team members and assisting with recruitment Managing, motivating and developing staff providing customer service Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc)

Responsible for ensuring the effectiveness and compliance of all SLAs Responsible to perform TNAs and develop training modules for performance improvement Responsible for all kind of Technical, Sales and Development Training of Abacus Consulting Outsourcing division employee Responsible for all kind of automation in call center

Managing a team of Call Center Customer Service Representatives Responsible for achieving the productivity goals of the company along with meeting the quality standards Responsible for analysis and reporting Training and coaching for improvement of their performance

Strategic Marketing Mastering Metrics International Marketing Data Visualization and Interpretation Digital Strategy Data Handling and Decision Making

Advanced programming languages Object oriented-programming Computer organization and Architecture File Organization and DBMS Design and Analysis of Algorithms Data Networking Introduction to Artificial Intelligence