fatih ilter

Utilize data analysis to enhance product usability and functionality. Gather and document customer feedback and requirements. Manage backlog and requirements for release planning. Develop user stories based on functional and non-functional requirements. Create mock-ups for new products. Collaborate with development teams on backlog implementation. Support agile development processes alongside Product Owner and development teams.

Prioritized product backlog to maximize value in an agile environment. Led product vision, strategy, and knowledge distribution among teams and executives. Coached product discovery phases and conducted continuous POC demonstrations. Defined product KPIs based on EBM metrics and market guidance from sources such as Gartner and Opus. Successfully launched products in the Conversational AI family focused on low code orchestration, machine learning, and NLP.

Worked as a conversational analytics product consultant to discover customer attitudes, satisfaction, and feedback, and evaluate agent performance. Created reports and graphical views to monitor and improve KPIs of customer interactions using product features and DB queries. Collaborated with project managers as a technical and business expert to analyze client requirements and communicate them to the product team. Conducted direct examinations to ensure deliverables meet client expectations.