guillaume boulfroy

Responsible to manage pricing offer on the remarketing market for a specific product of IBM, Update pricing with a market analysis, manage inventory and logistic issue for the production and delivery on time of the product.

Responsible for End of Lease administration on IBM customer in France, Manage a team of six people, Customer satisfaction report, responsible to present team measurement, experience with customer problem solving, AR recovery, and solved bankruptcy issue in France IMT. Manage some logistical issue about the right transportation of important machines.

Manage End of Lease transaction in the system, regarding customer request, contact them by phone and email to confirm the good process of the end of lease decision, management of end of lease on key account customer with more than 10000 assets. Dispute resolution owner.

Manage a banking customer portfolio, help with customer issue, sale of bank and insurance product, developed customer portfolio.