hanyan zhang

• Managed a $1M+ portfolio across 30+ strategic enterprise accounts (10,000-4,7000 Employees, achieving 131% of annual quota ($1.3M) • Led renewals and expansion efforts, achieving a 95% rate and driving a 55% YoY increase in upselling and cross-selling (Deal Range Amount 50K-120K) through proactive engagement and value-based selling. • Managed complex global contracts across multiple regions, including EU, US, China, and Singapore, ensuring seamless renewals and mitigating risks

Managed a $0.75M+ portfolio of 50+ enterprise accounts, maintaining a 95% retention rate and driving 25% year-over-year revenue growth and upsell initiatives • Successfully managed a portfolio of large enterprise clients, serving as the key point of contact to ensure achievement of initial purchase goals and long-term account growth. • Designed tailored product usage and account service solutions in collaboration with internal R&D and IP managers, enhancing full lifecycle customer experience

Developed and implemented customer success strategies, resulting in a 20% increase in client retention and an NPS improvement of 15 points over 12 months. Drove customer success through customized training, Kick-offs, and Quarterly Business Reviews (QBRs), ensuring client needs were met while identifying expansion opportunities. Coordinated product usage solutions and resolved customer issues by leveraging Jira for streamlined communication between internal teams and clients.