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Zalando SE is one of Europe’s leading online fashion and lifestyle platforms, operating a major logistics center in Mönchengladbach. • Responsible for packing and preparing customer orders for shipment in a high-volume fulfillment environment. • Ensure product quality, accuracy, and compliance with company standards before dispatch Key Achievement: Consistently achieved daily performance targets and contributed to smooth warehouse operations during peak periods.

Bridge SS delivered IT services to a wide range of corporate clients in Kuwait, ensuring efficient professional technical support. • Managed IT service desk operations. • Served as the key liaison between clients and internal technical teams, prioritizing, assigning, and tracking support tickets through to closure. Key Achievement: Reduced average ticket resolution time and optimized procurement workflows.

KDDC required efficient IT service management aligned with ITIL standards and corporate governance policies. • Managed IT service requests and asset coordination using IBM Maximo and Oracle ERP systems. • Supported ITIL-based IT service management processes. • Oversaw hardware and software procurement, vendor management, and asset lifecycle documentation. Key Achievement: Enhanced IT department efficiency through improved asset and service management processes.

Contributed to IBM Learning Services by developing training content for diverse corporate and technical programs. • Designed and developed web-based and computer-based training materials for corporate clients across multiple domains. • Collaborated with subject matter experts to ensure instructional accuracy, clarity, and engagement. Key Achievement: Delivered high-quality training content supported IBM’s corporate training initiatives.