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nabil dridi

Angestellt, Microsoft Servicedesk Specialist, Sword Group
Salzgitter, Germany

Skills

Windows
Active Directory
IT Troubleshooting
Salesforce
HubSpot
Customer service
ITIL V3 Foundation
Mac OS
Computer-Reparaturen
Hardware-Installation
Train the Trainer
Critical thinking
Sales
French Language
English Language
Team work
Team Management
Soft Skills
Cisco Networking
Help Desk / Desktop Support
Incident Management
1st and 2nd Level IT Support
Key Performance Indicator
SLA Management
MS Office
Cloud
Database
Network Administration
MySQL
PostgreSQL
Documentation
Microsoft Azure
Azure Active Directory
Administration
Server
Information technology
System Administration
Windows Server
Customer Relationship Management
Customer inquiries
Consulting
Customer Support
Customer care
Client communication
Automotive Business
Reclamation
Translation

Timeline

Professional experience for nabil dridi

  • Current 2 years and 4 months, since Feb 2024

    Microsoft Servicedesk Specialist

    Sword Group

  • 8 months, May 2023 - Dec 2023

    Technical Consulting Engineer - Cisco Cloud Collaboration

    Cisco Systems, Inc.

  • 1 year and 6 months, Oct 2021 - Mar 2023

    Sales Trainer

    Salescode
  • 1 year and 3 months, Jul 2020 - Sep 2021

    Corporate Flex-Trainer

    Daimler Truck AG
  • 3 years and 1 month, Sep 2018 - Sep 2021

    Connectivity Technical Support Daimler Trucks AG (French/English)

    Daimler Truck AG
  • 1 year and 5 months, Feb 2019 - Jun 2020

    Connectivity Sales Support Representative Daimler Trucks AG

    Daimler Truck AG
  • 4 years and 5 months, Mar 2011 - Jul 2015

    IT Service Desk Technician French/English

    Everience

Languages

  • Arabic

    C2 (Expert / native speaker)

  • English

    C1 (Fluent)

  • Italian

    B1-B2 (Good)

  • French

    C2 (Expert / native speaker)

  • Greek

    B1-B2 (Good)

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