ruzhang YE

Daily operation work in Front Office Engaging guests Facilitating coordination with Front Desk and HSKP Checking public areas and ensure the facilities work Creating memorable experiences Handling with the amenity arrangements Reorganizing the VIP information to all related departments through email and Commitment to Quality (CTQ) Contacting guests prior to arrival in regards to any assistance they might need Courtesy call to due-out guests for feedbacks and report directly to the Guidance Team

Checking the room state and amenities before guest Check-in Providing personalized in room check-in for VIPs Handling with the requests of guest during the stay Because our class is 'The Marriott class' which had successful internship before in the propriety, so I was acting as the Guest Relation Officers during the WTTC global summit 2014.

Taking orders of the guests Serving alcohol, soft drinks, tea and snacks Performed side table service (Tea Performance and desert preparations) Mis en place (ice ball, garnishes, etc.) Spending time in other outlets of the hotel (Banquet and Event)

Front Office daily operational work in different shifts Doing room allocation for guests Cashiering management

Preparing and servicing food to VIPs in the front line Working as a volunteer in the buffet area during the China Rendezvous event

International Tourism Management; Food & Beverage Service Management; Consumer Behaviour & Strategic Marketing; Management Accounting & Finance; German; Event Management