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vijay sharma

is staying at home. 🏡

Bis 2018, Technical support executive, Teleperformance India
Rāisinghnagar, Indien

Fähigkeiten und Kenntnisse

Chat Support
Typing
Inbound Calls
Zoho Crm
English Language
Customer care
CRM Systems
Customer service
Customer Support
Inbound
Bpo
Communication skills
Team work
Problem Solving
ability to work under pressure
self-confidence

Werdegang

Berufserfahrung von vijay sharma

  • 1 Jahr und 9 Monate, Feb. 2021 - Okt. 2022

    Business Analyst

    sarv

    Working on Cloud Telephony Services:- Toll free number, Bulk SMS, missed call, Audio conferencing, Voice broadcasting, Call center services etc. scheduling Demo for clients to deliver accurate information.

  • 1 Jahr und 7 Monate, Apr. 2018 - Okt. 2019

    Lead or Data Research Analyst

    Astegic infosoft pvt.ltd.

    1. Data voice verification 2. Market Research using Quantitative Studies. 3. Research companies & contacts meeting prospecting criteria. 4. Managing & updating details in CRM. 5. Conduct in-depth data analyses using traditional and advanced methods. 6. Making presentations—answering questions and instilling confidence. 7. Voice mail verification. Searching contact details Contact Name, designation, company address email, Link from LinkedIn, Zoom info, Bloomberg according to the client's requirements

  • 7 Monate, Aug. 2017 - Feb. 2018

    Technical support executive

    Teleperformance India

    Support to Customers through inbound calls:- 1. Offer numbers of plan with explanation with U.S. customers. 2. Support services to clients in terms of fraudulent charges, problems, identifying and correcting technical issues, 3. Providing advice on upgrade Credit card and softwares. 4. How to Print a payment receipt or invoice. 5. Determine why bill went up Find common causes for charges appearing twice in one month Look into why charges appear when customers didn’t buy anything

Ausbildung von vijay sharma

  • 3 Jahre und 5 Monate, Feb. 2004 - Juni 2007

    B.A

    University of Bikaner

    I have completed my bachelor's in Arts in 2007

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