vijay sharma
Bis 2018, Technical support executive, Teleperformance India
Rāisinghnagar, Indien
Über mich
I realize that customers are the most important part of building a business, and keeping customers satisfied can lead to sustaining loyal customers. My experience in the service industry has taught me how to reach and exceed customer expectation.
Werdegang
Berufserfahrung von vijay sharma
1 Jahr und 9 Monate, Feb. 2021 - Okt. 2022
Business Analyst
sarv
Working on Cloud Telephony Services:- Toll free number, Bulk SMS, missed call, Audio conferencing, Voice broadcasting, Call center services etc. scheduling Demo for clients to deliver accurate information.
1 Jahr und 7 Monate, Apr. 2018 - Okt. 2019
Lead or Data Research Analyst
Astegic infosoft pvt.ltd.
1. Data voice verification 2. Market Research using Quantitative Studies. 3. Research companies & contacts meeting prospecting criteria. 4. Managing & updating details in CRM. 5. Conduct in-depth data analyses using traditional and advanced methods. 6. Making presentations—answering questions and instilling confidence. 7. Voice mail verification. Searching contact details Contact Name, designation, company address email, Link from LinkedIn, Zoom info, Bloomberg according to the client's requirements
7 Monate, Aug. 2017 - Feb. 2018
Technical support executive
Teleperformance India
Support to Customers through inbound calls:- 1. Offer numbers of plan with explanation with U.S. customers. 2. Support services to clients in terms of fraudulent charges, problems, identifying and correcting technical issues, 3. Providing advice on upgrade Credit card and softwares. 4. How to Print a payment receipt or invoice. 5. Determine why bill went up Find common causes for charges appearing twice in one month Look into why charges appear when customers didn’t buy anything
Ausbildung von vijay sharma
3 Jahre und 5 Monate, Feb. 2004 - Juni 2007
B.A
University of Bikaner
I have completed my bachelor's in Arts in 2007