Julian Onyia

* Recruited a full cross-functional team across five departments during the startup phase, reducing vacancy time by 80% and ensuring seamless operations from day one. * Increased employee performance by 25% between Q1 and Q2 2025 through the implementation of performance cycles and structured evaluations. * Managed payroll, bonuses, and employee benefits on schedule, achieving a 98% satisfaction rate in internal staff surveys. * Resolved workplace complaints through mediation, significantly reducing turnove

As Business Team Lead at Cececa, I am responsible for driving the company’s strategic and operational sales vision, overseeing a multi-functional team to ensure performance excellence across regional markets. In this role. - Directed end-to-end sales operations, ensuring alignment with business objectives and cost-effective execution across regions - Developed and implemented strategic sales plans, quotas, and performance metrics to drive growth and profitability - Improved internal systems by optimizi

Cececa Ltd is a Scent Marketing and Odour Management business offering a range of high quality scent diffusion systems and fragrances to create the ultimate ambience in your commercial environment, at home and for special events.

As a manager, my duties required planning; coordination and control of the service teams and touch points. This was to maintain and enhance customer relations as well as meet operational and organizational objectives.

Highly resourceful, energetic and competent person with years of experience with customer service, organizing, management and engagement strategy. Vast with knowledge and techniques in providing quality and standard services centered in support, possessing a proven ability to deal with all aspect of people, teams and new trends in customer satisfaction. Currently seeking for a suitable position with a reputable and exciting organization that acknowledges hard work, competence and career pursuits.

My duties revolved required planning, coordination and service control at all operational service touch points with the aim of top notch service delivery.

I was responsible for the coordination of all cash and ATM activities as we aligned our services with CBN polices and implementation

I was responsible for ensuring effective and timely service delivery which aimed to achieve customer satisfaction and loyalty. This in turn enhanced our service growth as a financial institution

I was responsible for all clearing related and funds transfer processing activities as well as all trade operational requests

With a focus on International Business/Trade/Commerce