Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Creating the daily staff planning and coordinating employees on the sales floor (zoning)
• Managing employee sickness in absence of manager
• Induction of new employees
• Implementation of floor management
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

• Support in achieving monthly and annual sales targets including year-on-year sales growth
• Ensuring excellent customer service and alignment of the team with the customer
• Carrying out the morning briefing and shift handovers
• Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks
• Updating the visual merchandising and implementing updates and animations
• Ensuring order and cleanliness on the sales floor

Operations

• Carrying out inventories to ensure optimum availability of good
• Complete merchandise management, from receiving to proper storage, booking out, returns and tester management
• Preparing for the opening and closing of the corne
• Reporting and tracking of maintenance and merchandise issues
• Deputizing for the Corner Manager in case of absence
• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Awareness of retail key figures such as MS, IPT, AVB, number of services, shrinkage
• Inventory on schedule

Personal Skills

• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others
• Structured work ethic
• Interested in team management

Experience & Technical Skills

• At least 2-3 years' experience in retail, preferably in the beauty sector
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands-on mentality and presence on the sales floor
• Basic knowledge of SAP and Excel is an advantage
• Good knowledge in English or native language of the country

Being LVMH

• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset

Benefits

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone .