Identity & Access Management: Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).

MDM & Fleet Management: Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.

Smart Software Integrations: Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations.

Advanced Problem Solving: Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets.

Security & Digital Compliance: Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance.

Cross-Functional Collaboration: Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard.

Mentorship: Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.

Experience: 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.

Okta Expertise: Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.

MDM & OS Mastery: Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home in both macOS and Windows environments.

Security & Compliance Mindset: A solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.

Growth & Versatility: You don't just stick to what you know. You are eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.

Communication: You are comfortable speaking with external vendors and collaborating internally. You document your work naturally.

Languages: Fluent English skills are required; German is a distinct plus.