Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM
Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM
Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM
Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM
SoftwareOne
Computer-Software
Berlin
- Art der Beschäftigung: Vollzeit
- 87.500 € – 113.500 € (von XING geschätzt)
- Vor Ort
Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM
Über diesen Job
JOB_DESCRIPTION.SHARE.HTML
- Bundesweit, Germany; Leipzig, Germany; Berlin, Germany; Erfurt, Germany; München, Germany; Heilbronn, Germany; Köln, Germany; Wallisellen, Switzerland; Wien, Austria
- Germany
- 29832
SoftwareOne ist ein globaler Anbieter für Software- und Cloud-Lösungen. Mit einer Präsenz in über 70 Ländern und mehr als 12.000 Mitarbeitenden unterstützen wir Unternehmen dabei, ihre Software-Investitionen zu optimieren, Anwendungen zu modernisieren und das volle Potenzial von Cloud, Data und AI zu erschließen.
Was uns ausmacht, sind die Menschen bei SoftwareOne. Wir ermöglichen Zusammenarbeit über Ländergrenzen hinweg, fördern kontinuierliches Lernen und schaffen Raum für Entwicklung in einer sich ständig wandelnden Technologielandschaft. Ob dein Fokus auf Technologie, Customer Success oder Business Operations liegt – deine Ideen zählen und dein Beitrag macht einen Unterschied.
Werde Teil eines globalen Teams, in dem du deine Fähigkeiten weiterentwickelst, mit führenden Technologien arbeitest und echten Mehrwert für unsere Kunden schaffst.
- Would you like to take responsibility for the end-to-end ServiceNow architecture for our clients in a global enterprise environment and drive its strategic development?
- Do you enjoy driving customer-focused integrations, efficient workflows and the continuous development of the platform within complex project landscapes?
- Are you keen to work with our clients as a global service provider designing sustainable solutions for cloud and software transformation?
Practical Information :
Location: DACH, multiple locations | Language Requirements: Professional level German and English written and verbal | Work Arrangement: Hybrid, and w illingness to travel (up to 15%)
As our new ServiceNow Architect, you will play a key role in our delivery team, owning the overall platform design and translating client business needs into technical solutions. You will ensure the architecture, design, implementation, and integrity of the ServiceNow platform across the enterprise.
Key responsibilities
- Design end-to-end ServiceNow architectures across modules such as ITSM, ITOM & ITAM
- Provide technical leadership, mentorship, and oversight across ServiceNow projects
- Design integration architectures (REST, SOAP, MID Server, Service Graph Connectors)
- Define and maintain platform architecture principles, standards, and guardrails
- Collaborate with client stakeholders (Platform Owners, Product Owners, Architects) to present designs and align solutions
- Support pre-sales (ITSM/ITOM/ITAM), including scoping, sizing, documentation approval, and production release sign-off
- Deliver ServiceNow demos to clients, showcasing platform capabilities and solutions
- Act as trusted advisor for customers and senior stakeholders
What we need to see from you
- Several years of proven experience working with ServiceNow platforms
- Proven experience as ServiceNow Architect or Lead Technical Consultant
- Strong knowledge of :
- ServiceNow platform capabilities
- ITSM , CMDB & CSDM
- ITO M Discov ery (on-prem and cloud) , ACC and Integrations
- ITAM
- Flow Designer, JavaScript, SQL, import sets and transform maps
- Deep understanding of CMDB governance/ architecture, including Identification & Reconciliation Engine and its impact on data quality
- Experience with agile / SAFe / hybrid project delivery
- ServiceNow CSA and CIS-ITSM certificate , any other CIS like Discovery, SAM, HAM or a CTA would be a plus
- Solid communicator and collaborator with a proactive, can-do attitude combined with proactive ownership
- Ability to balance standardization vs. customer-specific needs
If this position is filled in Austria, the salary for this role is at least EUR 4,485 gross per month for 38.5 hours per week, in accordance with the Austrian IT collective agreement. Depending on your qualifications and professional experience, the actual salary may be significantly higher.
What's in it for you
Our employees are our most valuable asset – that’s why we create an environment where you can feel at home and thrive:
- Flexible working with the option to work from home
- Time for new perspectives: the option of a sabbatical or workation
- Embracing diversity: active promotion of equal opportunities through our DEIB strategy and the Women in Tech initiative
- Harmony Day: an extra day off to make a positive social impact
- Structured start: A personal onboarding buddy supports you from day one
- Personal development: Tailored learning and development opportunities