Ähnliche Jobs

IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst

Salt Mobile SA

Telekommunikation

Biel

  • Art der Anstellung: Vollzeit
  • 88.500 CHF – 109.000 CHF (von XING geschätzt)
  • Vor Ort
  • Zu den Ersten gehören

IT & Telecom Support Engineer / Technical Analyst

Über diesen Job

  • Taux d'activité : 100%
  • Type de contrat : Durée indéterminée
  • Télétravail : Possible

At Salt Business, we bring the world of communication and IT technologies closer to companies, aiming to delight our customers with expertise, simplicity, and commitment. Within Salt Business customer service, we act as dedicated and personal partners for our clients – a valuable differentiator compared to the standard support services of a call center.

Are you passionate about IT & telecom technologies and their impact on business operations?
Do you enjoy analyzing, troubleshooting, and solving complex issues while providing concrete solutions?
Are you motivated to work in direct contact with enterprise customers and to collaborate with different technical levels support (L1, L2, L3)?

If so, you’re welcome to join our Business Division as

Ce job est-il fait pour vous ?

Découvrez en quelques secondes si votre CV correspond à cette annonce.

Your responsibilities

As part of the Business Customer Care team, you will:

  • Provide Level 2 technical support for enterprise customers, working closely with Level 1 (customer service) and in coordination with Level 3 (experts and external partners).
  • Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, data, VoIP, networks).
  • Ensure professional communication and direct interaction with enterprise customers throughout the incident resolution process.
  • Interact with Level 3 experts during troubleshooting sessions. Learn from troubleshooting cases and develop/enhance associated procedures in coordination with Level 3.
  • Participate in the integration, configuration, and optimization of IT & telecom solutions.
  • Contribute to technical documentation and knowledge transfer to Level 1 support.
  • Maintain high customer satisfaction through proactive communication and technical expertise.
  • Maintain your knowledge via self-learning, online courses and exchanges with technical teams.

Your profile

  • Degree in IT, Telecommunications, or equivalent experience.
  • Proven experience (3-5 years) in Level 2 technical support, ideally in telecom or IT environments.
  • Strong knowledge in the following areas:
  • IP networks, LAN/WAN, VPN, SD-WAN, security (firewall, routing, switching).
  • VoIP, SIP, SIP-trunk and enterprise telephony solutions.
  • Windows/Linux operating systems.
  • Monitoring and ticketing tools.
  • Strong analytical and troubleshooting skills.
  • Strong appetite to learn new technologies
  • French or German mother tongue; excellent communication skills in English (Italian is a plus).
  • Customer-oriented mindset, team player, and ability to work independently.
  • What we offer

    • A stimulating work environment within a growing business division.
    • Direct exposure to enterprise customers, playing a key role in their satisfaction and loyalty.
    • Opportunities to grow your technical expertise with experienced teams.
    • A wide variety of innovative projects in the IT & telecom fields.
    • Competitive salary and benefits package.

    Location

    Position based in Biel, with occasional travel to enterprise customer sites.

    Application

    Please apply online your complete application (CV, cover letter, and certificates).
    Only online applications will be considered.

    À propos de l'entreprise

    Gehalts-Prognose

    Unternehmens-Details

    company logo

    Salt Mobile SA

    Telekommunikation

    501-1.000 Mitarbeitende

    Renens, Schweiz

    Bewertung von Mitarbeitenden

    Vorteile für Mitarbeitende

    Flexible Arbeitszeiten
    Home-Office
    Kantine
    Restaurant-Tickets
    Kinderbetreuung
    Betriebliche Altersvorsorge
    Barrierefreiheit
    Gesundheitsmaßnahmen
    Training
    Parkplatz
    Günstige Anbindung
    Vorteile für Mitarbeitende
    Firmenwagen
    Smartphone
    Gewinnbeteiligung
    Veranstaltungen
    Privat das Internet nutzen
    Hunde willkommen

    Unternehmenskultur

    Unternehmenskultur

    95 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Salt Mobile SA als traditionell. Der Branchen-Durchschnitt geht übrigens leicht in Richtung modern

    Mehr Infos anzeigen

    Wir benachrichtigen Dich gern über ähnliche Jobs in Biel:

    Ähnliche Jobs

    2nd Level Support Engineer

    Informatik

    Otelfingen

    65.500 CHF80.000 CHF

    2nd Level Support Engineer

    Otelfingen

    Informatik

    65.500 CHF80.000 CHF

    Technical Support Specialist 100% - Maschinen- & Anlagenbau

    Bobst

    Grenchen

    82.500 CHF104.000 CHF

    Neu · 

    Technical Support Specialist 100% - Maschinen- & Anlagenbau

    Grenchen

    Bobst

    82.500 CHF104.000 CHF

    Neu · 

    Externes Job-Angebot. Partner-Angebot

    Supporter:in / Techniker:in, (2nd Level) für IT, Netzwerk oder Unterhaltungselektronik

    BRACK.CH

    Mägenwil

    71.500 CHF81.500 CHF

    Neu · 

    Externes Job-Angebot. Partner-Angebot

    Supporter:in / Techniker:in, (2nd Level) für IT, Netzwerk oder Unterhaltungselektronik

    Mägenwil

    BRACK.CH

    71.500 CHF81.500 CHF

    Neu · 

    IT-Systemtechniker Dialog Cloud (m/w/d) - 100%, Baldegg

    SIGMA7 GmbH

    Baldegg

    83.000 CHF102.000 CHF

    IT-Systemtechniker Dialog Cloud (m/w/d) - 100%, Baldegg

    Baldegg

    SIGMA7 GmbH

    83.000 CHF102.000 CHF

    Supporter:in / Techniker:in, (2nd Level) für IT, Netzwerk oder Unterhaltungselektronik

    BRACK.CH AG

    Mägenwil

    69.500 CHF83.000 CHF

    Supporter:in / Techniker:in, (2nd Level) für IT, Netzwerk oder Unterhaltungselektronik

    Mägenwil

    BRACK.CH AG

    69.500 CHF83.000 CHF

    Supporter (m/w/d)(2969460)

    SOMI Experts GmbH

    Bad Säckingen

    36.000 €45.000 €

    Supporter (m/w/d)(2969460)

    Bad Säckingen

    SOMI Experts GmbH

    36.000 €45.000 €

    IT-Techniker (gn)

    Experis GmbH Niederlassung Hamburg

    Hamburg

    44.000 €60.500 €

    IT-Techniker (gn)

    Hamburg

    Experis GmbH Niederlassung Hamburg

    44.000 €60.500 €

    Support - Spezialist:in E-Commerce und SaaS

    saldia AG

    Burgdorf

    Support - Spezialist:in E-Commerce und SaaS

    Burgdorf

    saldia AG

    IT First Level Support / Help Desk (m/w/d)

    Amadeus Fire AG

    Lörrach

    36.000 €48.000 €

    IT First Level Support / Help Desk (m/w/d)

    Lörrach

    Amadeus Fire AG

    36.000 €48.000 €