Ähnliche Jobs

IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst

IT & Telecom Support Engineer / Technical Analyst

Salt Mobile SA

Telekommunikation

Biel

  • Art der Anstellung: Vollzeit
  • 88.500 CHF – 109.000 CHF (von XING geschätzt)
  • Vor Ort

IT & Telecom Support Engineer / Technical Analyst

Über diesen Job

  • Taux d'activité : 100%
  • Type de contrat : Durée indéterminée
  • Télétravail : Possible

At Salt Business, we bring the world of communication and IT technologies closer to companies, aiming to delight our customers with expertise, simplicity, and commitment. Within Salt Business customer service, we act as dedicated and personal partners for our clients – a valuable differentiator compared to the standard support services of a call center.

Are you passionate about IT & telecom technologies and their impact on business operations?
Do you enjoy analyzing, troubleshooting, and solving complex issues while providing concrete solutions?
Are you motivated to work in direct contact with enterprise customers and to collaborate with different technical levels support (L1, L2, L3)?

If so, you’re welcome to join our Business Division as

Ce job est-il fait pour vous ?

Découvrez en quelques secondes si votre CV correspond à cette annonce.

Your responsibilities

As part of the Business Customer Care team, you will:

  • Provide Level 2 technical support for enterprise customers, working closely with Level 1 (customer service) and in coordination with Level 3 (experts and external partners).
  • Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, data, VoIP, networks).
  • Ensure professional communication and direct interaction with enterprise customers throughout the incident resolution process.
  • Interact with Level 3 experts during troubleshooting sessions. Learn from troubleshooting cases and develop/enhance associated procedures in coordination with Level 3.
  • Participate in the integration, configuration, and optimization of IT & telecom solutions.
  • Contribute to technical documentation and knowledge transfer to Level 1 support.
  • Maintain high customer satisfaction through proactive communication and technical expertise.
  • Maintain your knowledge via self-learning, online courses and exchanges with technical teams.

Your profile

  • Degree in IT, Telecommunications, or equivalent experience.
  • Proven experience (3-5 years) in Level 2 technical support, ideally in telecom or IT environments.
  • Strong knowledge in the following areas:
  • IP networks, LAN/WAN, VPN, SD-WAN, security (firewall, routing, switching).
  • VoIP, SIP, SIP-trunk and enterprise telephony solutions.
  • Windows/Linux operating systems.
  • Monitoring and ticketing tools.
  • Strong analytical and troubleshooting skills.
  • Strong appetite to learn new technologies
  • French or German mother tongue; excellent communication skills in English (Italian is a plus).
  • Customer-oriented mindset, team player, and ability to work independently.
  • What we offer

    • A stimulating work environment within a growing business division.
    • Direct exposure to enterprise customers, playing a key role in their satisfaction and loyalty.
    • Opportunities to grow your technical expertise with experienced teams.
    • A wide variety of innovative projects in the IT & telecom fields.
    • Competitive salary and benefits package.

    Location

    Position based in Biel, with occasional travel to enterprise customer sites.

    Application

    Please apply online your complete application (CV, cover letter, and certificates).
    Only online applications will be considered.

    À propos de l'entreprise

    Gehalts-Prognose

    Unternehmens-Details

    company logo

    Salt Mobile SA

    Telekommunikation

    501-1.000 Mitarbeitende

    Renens, Schweiz

    Bewertung von Mitarbeitenden

    Vorteile für Mitarbeitende

    Flexible Arbeitszeiten
    Home-Office
    Kantine
    Restaurant-Tickets
    Kinderbetreuung
    Betriebliche Altersvorsorge
    Barrierefreiheit
    Gesundheitsmaßnahmen
    Training
    Parkplatz
    Günstige Anbindung
    Vorteile für Mitarbeitende
    Firmenwagen
    Smartphone
    Gewinnbeteiligung
    Veranstaltungen
    Privat das Internet nutzen
    Hunde willkommen

    Unternehmenskultur

    Unternehmenskultur

    95 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Salt Mobile SA als traditionell. Der Branchen-Durchschnitt geht übrigens leicht in Richtung modern

    Mehr Infos anzeigen

    Wir benachrichtigen Dich gern über ähnliche Jobs in Biel:

    Ähnliche Jobs

    Support-Techniker (a) 100%

    SIGMA7 GmbH

    Oftringen

    Support-Techniker (a) 100%

    Oftringen

    SIGMA7 GmbH

    1st Level Supporter (m/w)

    univativ Schweiz AG

    Zofingen

    57.000 CHF81.000 CHF

    1st Level Supporter (m/w)

    Zofingen

    univativ Schweiz AG

    57.000 CHF81.000 CHF

    IT-Support 80% - 100% (m/w/d)

    Securitas AG

    Zollikofen

    IT-Support 80% - 100% (m/w/d)

    Zollikofen

    Securitas AG

    Support Specialist für Labeling und 2nd Level Support, ca. 80% (m/w/d)

    QUMEA AG

    Solothurn

    65.500 CHF78.000 CHF

    Support Specialist für Labeling und 2nd Level Support, ca. 80% (m/w/d)

    Solothurn

    QUMEA AG

    65.500 CHF78.000 CHF

    Supporter (m/w/d)(2969460)

    SOMI Experts GmbH

    Bad Säckingen

    36.000 €45.000 €

    Supporter (m/w/d)(2969460)

    Bad Säckingen

    SOMI Experts GmbH

    36.000 €45.000 €

    IT-Techniker (gn)

    Experis GmbH Niederlassung Hamburg

    Hamburg

    44.000 €60.500 €

    IT-Techniker (gn)

    Hamburg

    Experis GmbH Niederlassung Hamburg

    44.000 €60.500 €

    Support - Spezialist:in E-Commerce und SaaS

    saldia AG

    Burgdorf

    Support - Spezialist:in E-Commerce und SaaS

    Burgdorf

    saldia AG

    IT First Level Support / Help Desk (m/w/d)

    Amadeus Fire AG

    Lörrach

    36.000 €48.000 €

    IT First Level Support / Help Desk (m/w/d)

    Lörrach

    Amadeus Fire AG

    36.000 €48.000 €

    Senior Support Engineer (m/w/d) mit einem Jahresgehalt von bis zu 65K

    Amadeus Fire AG

    Düsseldorf

    55.000 €65.000 €

    Senior Support Engineer (m/w/d) mit einem Jahresgehalt von bis zu 65K

    Düsseldorf

    Amadeus Fire AG

    55.000 €65.000 €