Customer Support Specialist (m/f/d)

Germany or UK

a-tune software AG, a TransnetYX company, is a medium-sized software company with the headquarter in Darmstadt, Germany and activities in over 20 countries.

Our software solutions support more than 100 research-oriented organizations worldwide in implementing their data and compliance management requierments.

Our mission is:

"Make IT simple” – so that researchers can concentrate on the essentials.

As soon as possible, we are looking in the UK and preferably in Germany for a full-time Customer Support Specialist (m/f/d).

The position is initially limited to two years, with an option of extension.

Your tasks

As a Customer Support Specialist (m/f/d), you will become part of our team and support our product tick@lab. In this position, you will act as the central interface between our software solutions and our international customers in Germany, Europe and other regions, with a focus on our German-speaking customers. You ensure smooth processes and make a significant contribution to building strong and trusting customer relationships worldwide.

• Building and maintaining our customer relationships
• Analyze customer requests, resolve technical challenges, and provide quick and effective solutions
• Support in the continuous improvement of our products
• Implementation of technical training for customers with the aim of optimising product use
• Close cooperation with internal departments to solve complex issues efficiently
• Creation of structured and detailed documentation
• National and international travel (up to 10%)

What sets you apart

• Bachelor’s degree in biology preferred
• 1-3 years of experience in a customer-facing position within a technology SaaS company
• Knowledge in the field of laboratory animal husbandry; understanding of compliance standards (IACUC, etc.) are desirable
• Excellent technical competence and ability to quickly familiarize yourself with new technologies
• Very good communication skills, both written and spoken in German and English
• Strong analytical and problem-solving abilities
• Very good time management, prioritization and organizational skills as well as a strong eye for detail
• Ability to work effectively with diverse international clients, with a particular focus on our German-speaking clients

We offer you

• Become part of a company making a real impact in the scientific research community
• Work with a passionate and collaborative global team
• Enjoy opportunities for professional growth and development
• Contribute to cutting-edge technology solutions
• Flexible working time models
• We offer competitive compensation and benefits package

Have we sparked your interest?

We look forward to receiving your application, preferably in English!

Please send us your documents, your salary expectations and your next possible starting date.

Please apply directly via the link below, which transfers you to our TransnetYX webpage

Apply now and join our mission to advance scientific discovery! We especially encourage German-speaking candidates to apply, as you will play a key role in supporting our growing customer base across Germany and Europe.