When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we’re making it easy for people to find hotels they want at a price they’ll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren’t afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

Join us in making a difference

Our Customer Success team is on a mission to scale independent hotels by empowering hoteliers to host their rates and maximize bookings on trivago through our innovative paid products. We collaborate closely with sales, marketing, and product teams to build lasting relationships with our Italian-speaking hotel partners and help them achieve measurable success.

As a Working Student in Customer Success, you’ll be at the heart of our efforts to support Italian hoteliers in navigating our platform and products. You’ll gain hands-on experience in customer relations, sales support, and data management while contributing directly to projects that drive meaningful impact. This is your opportunity to develop foundational skills in a fast-paced, supportive environment where your ideas matter and your growth is prioritized. Ready to make a difference while building your career? We’d love to hear from you!

How you’ll make an impact:

• Support customer satisfaction by assisting Italian-speaking hoteliers with our products and services
• Help maintain and update customer records in our CRM tool to ensure data accuracy
• Assist in preparing presentations, webinars, and materials to drive product adoption among hotel partners
• Contribute to outbound calling efforts to engage prospects and support customer retention initiatives
• Coordinate with team members on operational tasks such as document preparation and simple data reporting
• Research customer inquiries and provide support in resolving basic customer questions

What you’ll need to thrive:

• Native-Level Italian language skills (written and spoken) and fluent in English
• Currently enrolled as a student at a German university with availability for 20 hours per week
• Strong communication skills and a customer-centric mindset
• Organizational skills and attention to detail when managing tasks and data
• Eagerness to learn, grow, and contribute ideas to team initiatives
• Basic proficiency with digital tools and willingness to learn CRM systems

Stand out with:

• Additional language skills (e.g., German, Spanish) are a plus
• Previous experience in customer service, sales, or hospitality
• Familiarity with CRM systems or customer support tools

Not ticking every box? We still want to hear from you. Apply, tell us what motivates you, and you could be a great match—now or in the future.

Recruiting process for this student position:

• Hireflix: One-way video interview
• First call with the Hiring Manager
• Technical interview

What you can look forward to:

As you grow, so do we.

This is why at trivago, we prioritize your development, offer personalized coaching through Nilo, and free German language classes. You’ll have access to workshops, educational meetups, conferences, free online learning courses, and a fully-equipped campus library. We also organize regular team and many company-wide events so you can build experiences with us.

Life happens.

We offer paid vacation days during your employment, flexible working hours, 1 work from home day weekly. Additionally you can work remotely from a different location, within Germany or selected countries abroad for up to 20 days per year.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.