What you can always rely on at persona service:

• €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and much more.
• Bonuses as well as holiday and Christmas bonuses
• Free tutoring for your children on the Ubimaster learning and tutoring platform
• Numerous shopping discounts with well-known brands via our corporate benefits programme
• Excellent personal support and regular feedback meetings
• Multiple further training opportunities

• You will be responsible for the comprehensive support of existing customers as well as the maintenance of insurance contracts within the modern administration system to ensure excellent and long-term customer loyalty
• In addition, you will be responsible for providing qualified advice on various insurance products in the private and commercial sector and preparing customised offers for customers
• Furthermore, you will be responsible for the entire processing of reported claims, including correspondence with insurance companies and the persons concerned
• Furthermore, you will be responsible for the entire processing of reported claims, including correspondence with the insurance companies and the persons concerned to ensure prompt and fair claims settlement
• Active support in the acquisition of new customers and the preparation of consulting documents for the field service colleg:
• In your role, you will also support the optimisation of internal processes in contract management and work closely with management to continuously improve service quality
• Finally, you will be responsible for documenting all relevant business transactions in compliance with the applicable data protection guidelines and legal requirements to ensure the complete traceability of all agreements made

• You have completed training as an insurance and finance clerk (m/f/d), insurance clerk (m/f/d) or social insurance clerk (m/f/d) and further training as an insurance specialist
• In addition, you have sound professional experience in active customer service or claims management at an insurance broker or agency and are very familiar with the usual industry processes
• You have a sound knowledge of the common MS Office applications and specific broker software.applications and specific broker software characterise you and enable you to process all administrative processes efficiently and in a structured manner
• You have a native level of written and spoken German and a clear manner of expression for daily internal and external communication with all persons involved
• In addition, you have a high degree of pronounced service orientation and a very careful way of working, to be able to ensure the high quality standards of our customers at all times
• Finally, you are a reliable team player with a quick grasp of things and always work in a goal-oriented and independent manner to solve complex issues for satisfied customers