Nintendo Co., Ltd., headquartered in Kyoto, Japan, has been providing a wide range of entertainment products and experiences since its founding in 1889, beginning with the manufacture and sale of Hanafuda playing cards. Since the 1983 release of the Family Computer (Famicom) system in Japan, and continuing through Nintendo Switch 2, Nintendo’s focus has been the development, manufacturing, and sale of its gaming systems and software.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

• Working on IT related incidents, problems and service requests within the Service Desk responsibility
• Communicating professionally with customers to verify and clarify situations reported
• Using the ticket system for documentation and communication
• Giving telephone advice and training for IT product-specific questions
• Analysing, prioritising and distributing customer complaints

• Degree as Bachelor of Science or IT and/or related education with the relevant working experience
• First experience at a telephone helpdesk, first level support or a similar position
• Good knowledge of Microsoft Operating Systems
• Understanding of Mac systems would be beneficial
• Experience in customer relationships to understand and identify needs
• High level of customer and service orientation
• Very good written and spoken English and German skills

Are you interested? We look forward to receiving your application in English, including your earliest possible starting date and salary expectation.