Mitarbeiter:in Kundenservice (m/w/d) – First Level Support

Mitarbeiter:in Kundenservice (m/w/d) – First Level Support

Mitarbeiter:in Kundenservice (m/w/d) – First Level Support

Mitarbeiter:in Kundenservice (m/w/d) – First Level Support

portagon GmbH

Computer-Software

Frankfurt am Main

  • Art der Anstellung: Vollzeit
  • 38.000 € – 45.000 € (von XING geschätzt)
  • Hybrid

Mitarbeiter:in Kundenservice (m/w/d) – First Level Support

Über diesen Job

and proactively tackle new challenges.
  • have 5+ years of hands-on Ruby on Rails experience in production environments, with a track record of building scalable, maintainable applications.

  • are experienced with our tech stack: Heroku, PostgreSQL, Redis, Sidekiq, git, AWS.

  • develop clean, test-driven code and understand how to build REST APIs.

  • are interested in FinTech and want to make an impact in the private markets.

  • live in Germany or are willing to relocate.

  • This is important to us

    • We value skills over formal qualifications, and we hire for potential and attitude.

    • We are committed to diversity, equity and inclusion – regardless of gender identity, background, orientation, ability, or religion.

    • Our career framework supports both vertical and horizontal development, and we regularly identify and support talent in dedicated Talent Conferences.

    • With our OKR-based goal setting, you’ll have impact from day one and actively shape the future of our company.

    If you're looking for a team you can count on - not just coworkers, but friends, then you've come to the right place. Go together is one of our most important values: team spirit is the key for us to overcome the biggest challenges. We achieve success together and celebrate it together.

    We look forward to receiving your application, including your desired start date and your annual salary expectations.
    Our Talent Acquisition Team will give you feedback as soon as possible. We usually get back to you within 48 hours. Should it take a little longer, we ask for your understanding.

    Lena Free
    Chief of Staff
    e-Mail: apply@portagon.recruitee.com

    portagon GmbH

    Bleidenstraße 6 | 60311 Frankfurt am Main

    ","sharingDescription":"Think Big and be a GAMECHANGER portagon is the leading distribution platform for alternative investments in the private markets. With our standardised end-to-end software solution and our unique digit","sharingImage":null,"sharingImageHeight":null,"sharingImageWidth":null,"sharingTitle":"Senior Ruby on Rails Developer (f/m/d)","state":"Hessen","title":"Senior Ruby on Rails Developer (f/m/d)"},"en":{"country":"Germany","descriptionHtml":"

    Think Big and be Part of the New Generation of Digital Finance!

    portagon provides the infrastructure for digital transactions and creates the ecosystem for the private capital market. Our software solution activates and monetises networks to provide a flexible component for digital financing.

    Our team of about 80 employees works every day on turning the portagon vision into reality. We have grown steadily since 2015 and are one of the pioneers in our industry.

    Do you want to grow with us and give your career the go? - then we might be a match!

    For our team in the heart of Frankfurt we are looking for a (Senior) Software Developer Ruby on Rails (m/f/d).

    What's in it for you

    • A Workplace with the state-of-the-art technology, MacBooks and equipment to suit your needs - remote or on site at our office.

    • An individual education budget, workshops and the Babbel app - so you can achieve your goals even faster, all in your favorite language.

    • Head-to-toe care for body and mind with a fully stocked office kitchen, the Nilo Health app and Crossfit with colleagues.

    • The ultimate fun factor with games console, pinball, darts & co. Our motivational team organizes regular team events next to an annual team offsite event that let us grow even closer together.

    • Various online discounts via our corporate benefits as well as a food bonus of up to EUR 50 per month.

    What’s important to us:

    • We're committed to evaluating everyone based on their skills, regardless of age, gender, identity, ethnicity, sexual orientation, disability or religion.

    • We give tailwind for talents- we offer long-term prospects through a horizontal and vertical career system. Talent conferences are used to identify and promote skilled portagoneers.

    • With us, you can make a difference from day one: Using the OKR approach, we define our strategic goals together and find measures to achieve them.

    If you're looking for a team you can count on - not just colleagues, but friends, then this is the right place for you. Go together is one of our most important values: team spirit is the key for us to tackle the biggest challenges. We achieve success together and celebrate it together.

    ","highlightHtml":null,"locationsQuestion":"What is your preferred work location?","requirementsHtml":"

    What are we looking for?

    • We’re not focusing on your educational degree but rather on your skills and the way you work.

    • You live by the credo "getting things done” – No job is too big for you, even if it contains topics you’ve never dealt with before.

    • You work on new features from concept to deployment.

    More specificly

    • You’re a (senior) Ruby on Rails developer with working experience.

    • You know about our tech stack: Heroku, PostgreSQL, Redis, Sidekiq, git, AWS.

    • You can develop REST APIs.

    • You test your code constantly and write clean code.

    • You’re interested in the fintech industry and willing to make a difference.

    Give your career a Go!

    We’re looking forward to your application! Please include your preferred start date and your salary expectations.

    Our Senior Talent Acquisition Manager Julia will give you feedback as soon as possible. We usually get back to you within 48 hours. Should it take a little longer, we ask for your understanding!


    Julia Köhler

    E-Mail: j.koehler@portagon.com

    Phone: +49 151 46 150 191

    portagon GmbH

    Baseler Str. 10 | 60329 Frankfurt am Main

    Think Big and be a GAMECHANGER
    portagon is the leading distribution platform for alternative investments in the private markets. With our standardised end-to-end software solution and our unique digital marketplace, we are transforming the private markets and making private market assets as accessible and reliable as their public counterparts.

    We’re looking for a passionate

    Mid-Level Ruby on Rails Developer (f/m/d) to join our tech team in the heart of Frankfurt.

    What we offer

    • A permanent employment contract, flexible working hours, mobile working options and 30 days of paid vacation.

    • Deutschland-Ticket for your commute, and the option to lease a job bike.

    • A modern tech setup with MacBooks and equipment tailored to your needs.

    • €3,000 employee referral bonus – bring great people on board!

    • Virtual share option program – share in the success you help create.

    • A fully stocked office kitchen, fitness events, and team-building experiences including regular team events and an annual offsite.

    • €66 monthly meal allowance via Sodexo, and exclusive online discounts via our Corporate Benefits portal.

    • A playful, collaborative culture – with table tennis, console gaming, and a dynamic team spirit.

    ","highlightHtml":null,"locationsQuestion":"Was ist dein bevorzugter Arbeitsort?","requirementsHtml":"

    What are we looking for?
    You…

    • have 2–4 years of experience with Ruby on Rails and are eager to grow further.

    • write clean, tested code and have hands-on experience with REST APIs.

    • know the basics of Heroku, PostgreSQL, Redis, Sidekiq, git and AWS.

    • are curious, responsible, and not afraid to explore unfamiliar topics.

    • live in Germany or plan to relocate.

    This is important to us

    • We value skills over formal qualifications, and we hire for potential and attitude.

    • We are committed to diversity, equity and inclusion – regardless of gender identity, background, orientation, ability, or religion.

    • Our career framework supports both vertical and horizontal development, and we regularly identify and support talent in dedicated Talent Conferences.

    • With our OKR-based goal setting, you’ll have impact from day one and actively shape the future of our company.

    If you're looking for a team you can count on - not just coworkers, but friends, then you've come to the right place. Go together is one of our most important values: team spirit is the key for us to overcome the biggest challenges. We achieve success together and celebrate it together.

    We look forward to receiving your application, including your desired start date and your annual salary expectations.
    Our Talent Acquisition Team will give you feedback as soon as possible. We usually get back to you within 48 hours. Should it take a little longer, we ask for your understanding.

    Lena Free
    Chief of Staff
    e-Mail: apply@portagon.recruitee.com

    portagon GmbH

    Bleidenstraße 6 | 60311 Frankfurt am Main

    ","sharingDescription":"Think Big and be a GAMECHANGERportagon is the leading distribution platform for alternative investments in the private markets. With our standardised end-to-end software solution and our unique digita","sharingImage":null,"sharingImageHeight":null,"sharingImageWidth":null,"sharingTitle":"Mid-Level Ruby on Rails Developer (f/m/d)","state":"Hessen","title":"Mid-Level Ruby on Rails Developer (f/m/d)"},"en":{"country":"Germany","descriptionHtml":"

    Think Big and be a GAMECHANGER
    portagon is the leading distribution platform for alternative investments in the private markets. With our standardised end-to-end software solution and our unique digital marketplace, we are transforming the private markets and making private market assets as accessible and reliable as their public counterparts.

    We’re looking for a passionate

    Mid-Level Ruby on Rails Developer (f/m/d) to join our tech team in the heart of Frankfurt.

    What we offer

    • A permanent employment contract, flexible working hours, mobile working options and 30 days of paid vacation.

    • Deutschland-Ticket for your commute, and the option to lease a job bike.

    • A modern tech setup with MacBooks and equipment tailored to your needs.

    • €3,000 employee referral bonus – bring great people on board!

    • Virtual share option program – share in the success you help create.

    • A fully stocked office kitchen, fitness events, and team-building experiences including regular team events and an annual offsite.

    • €66 monthly meal allowance via Sodexo, and exclusive online discounts via our Corporate Benefits portal.

    • A playful, collaborative culture – with table tennis, console gaming, and a dynamic team spirit.

    ","highlightHtml":null,"locationsQuestion":"Was ist dein bevorzugter Arbeitsort?","requirementsHtml":"

    What are we looking for?
    You…

    • have 2–4 years of experience with Ruby on Rails and are eager to grow further.

    • write clean, tested code and have hands-on experience with REST APIs.

    • know the basics of Heroku, PostgreSQL, Redis, Sidekiq, git and AWS.

    • are curious, responsible, and not afraid to explore unfamiliar topics.

    • live in Germany or plan to relocate.

    This is important to us

    • We value skills over formal qualifications, and we hire for potential and attitude.

    • We are committed to diversity, equity and inclusion – regardless of gender identity, background, orientation, ability, or religion.

    • Our career framework supports both vertical and horizontal development, and we regularly identify and support talent in dedicated Talent Conferences.

    • With our OKR-based goal setting, you’ll have impact from day one and actively shape the future of our company.

    If you're looking for a team you can count on - not just coworkers, but friends, then you've come to the right place. Go together is one of our most important values: team spirit is the key for us to overcome the biggest challenges. We achieve success together and celebrate it together.

    We look forward to receiving your application, including your desired start date and your annual salary expectations.
    Our Talent Acquisition Team will give you feedback as soon as possible. We usually get back to you within 48 hours. Should it take a little longer, we ask for your understanding.

    Lena Free
    Chief of Staff
    e-Mail: apply@portagon.recruitee.com

    Mitarbeiter:in Kundenservice (m/w/d) – First Level Support

    • Hybrid
    • Frankfurt am Main , Hessen , Deutschland

    Think Big und werde GAMECHANGER

    portagon ist die führende Distributionsplattform für Alternative Investments im privaten Kapitalmarkt. Mit unserer standardisierte End-to-End Softwarelösung und unserem einzigartigen digitalen Marktplatz transformieren wir den privaten Kapitalmarkt und schaffen ein Marktumfeld, das alternative Assets ebenso zugänglich und transparent macht wie öffentliche Kapitalanlagen.

    Willst Du mit uns wachsen und Deiner Karriere das "go" geben? – dann bist Du hier genau richtig!

    Zur Verstärkung unseres Teams suchen wir ab sofort einen engagierten Mitarbeiter:in Kundenservice (m/w/d) – First Level Support, die/der als zentrale Schnittstelle zwischen unseren Investoren, internen Teams und externen Partnern agiert und mit uns den Service auf das nächste Level hebt.

    Das bieten wir Dir

    • Flexibles Arbeiten – mit individuellen Arbeitszeitmodellen, Mobile-Office-Möglichkeiten und dem Deutschlandticket on top.

    • State-of-the-Art Ausstattung – MacBook, modernes Equipment und ein hochwertig ausgestatteter Arbeitsplatz mitten in der Frankfurter Innenstadt.

    • Referral-Bonus – 3.000 € erhältst du, wenn dein Kontakt bei uns erfolgreich in Festanstellung startet.

    • Wohlfühlkultur mit Energie-Booster – prall gefüllte Office-Küche, Fitness-Sessions & aktive Pausen für Körper und Geist.

    • Teamspirit, der verbindet – ob Spielekonsole, Tischkicker oder Tischtennisplatte: bei uns darf gearbeitet und gelacht werden. Plus: regelmäßige Team-Events sorgen für echte Verbundenheit.

    • Exklusive Einblicke in die Finanzwelt – als Teil unseres Teams profitierst du von einzigartigem Wissen und direkten Zugängen zu innovativen Investmentthemen.

    • Individuelle Weiterentwicklung – mit gezielten Weiterbildungsmöglichkeiten und Raum für deine persönliche Entfaltung

    Das erwartet Dich bei uns

    • Du bist erste:r Ansprechpartner:in für unsere Kund:innen, Anleger:innen und Interessent:innen, telefonisch und per E-Mail, immer lösungsorientiert und mit einem starken Serviceverständnis.

    • Du beantwortest technische und allgemeine Fragen eigenständig und leitest komplexere Anliegen gezielt weiter.

    • Du sorgst für eine hohe Kundenzufriedenheit und bleibst dran, bis Lösungen gefunden sind.

    • Du bringst Dich aktiv ein, um interne Prozesse und Abläufe kontinuierlich zu verbessern.

    Stellenanforderungen

    Wonach suchen wir?

    • Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation.

    • Erste Erfahrungen im Kundenkontakt, egal ob im Büro, in der Gastronomie, im Einzelhandel, im Tourismus oder in einer anderen serviceorientierten Branche.

    • Quereinsteiger:innen mit IT- und Finance-Affinität sind herzlich willkommen.

    • Du überzeugst durch eine starke Kommunikationsfähigkeit und einen ausgeprägten Servicegedanken, Kundenzufriedenheit steht für dich an erster Stelle.

    • Eine eigenverantwortliche Arbeitsweise, Proaktivität und eine gewisse Technikaffinität zeichnen dich aus.

    • Sehr gute Deutschkenntnisse (C1 oder besser) sowie gute Englischkenntnisse in Wort und Schrift.

    Das ist uns wichtig

    • Wir setzen uns dafür ein, jede:n nach den Fähigkeiten zu beurteilen, unabhängig von Alter, Geschlecht, Identität, ethnischer Zugehörigkeit, sexueller Orientierung, Behinderung oder Religion.

    • Bei uns kannst Du vom ersten Tag an etwas bewegen: Mit der OKR-Methode definieren wir gemeinsam unsere strategischen Ziele und finden Maßnahmen, um diese zu erreichen.

    Wenn Du ein Team suchst, auf das Du zählen kannst - nicht nur Coworker, sondern Freund:innen, dann bist Du bei uns richtig. Go together ist einer unserer wichtigsten Werte: Teamgeist ist für uns der Schlüssel für die größten Herausforderungen. Wir erreichen Erfolge gemeinsam und feiern sie gemeinsam.

    Gib Deiner Karriere ein Go!

    Wir freuen uns auf Deine Bewerbung mit Angabe Deines gewünschten Eintrittstermins.

    Unser People Team wird Dir schnellstmöglich Feedback geben. In der Regel melden wir uns innerhalb von 48 Stunden zurück. Sollte es doch einmal etwas länger dauern, bitten wir um Dein Verständnis.

    E-Mail: apply@portagon.recruitee.com

    portagon GmbH

    Bleidenstraße 6 | 60311 Frankfurt am Main

    Vor- und Nachname *

    Gehalts-Prognose

    Unternehmens-Details

    company logo

    portagon GmbH

    Computer-Software

    51-200 Mitarbeitende

    Frankfurt am Main, Deutschland

    Bewertung von Mitarbeitenden

    Vorteile für Mitarbeitende

    Flexible Arbeitszeiten
    Home-Office
    Kantine
    Restaurant-Tickets
    Betriebliche Altersvorsorge
    Barrierefreiheit
    Gesundheitsmaßnahmen
    Training
    Parkplatz
    Günstige Anbindung
    Vorteile für Mitarbeitende
    Firmenwagen
    Smartphone
    Gewinnbeteiligung
    Veranstaltungen
    Privat das Internet nutzen
    Hunde willkommen

    Unternehmenskultur

    Unternehmenskultur

    158 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei portagon GmbH als sehr modern.Der Branchen-Durchschnitt geht übrigens in Richtung modern

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