We are looking for a Retention Specialist to join a global leader in remote connectivity software, based in Germany!

As a Retention Specialist, you will be responsible for managing the renewal process, ensuring customer satisfaction and retention across the DACH region. You will collaborate cross-functionally, strengthen customer relationships, and identify expansion opportunities within the existing customer base in a fast-paced, innovative tech environment.

About the company

Our client is a global leader in remote connectivity solutions, driving innovation through advanced technologies such as Augmented Reality and Artificial Intelligence. With a workforce of over 1,500 professionals worldwide, the company fosters a diverse and inclusive culture where unique perspectives are valued and forward-thinking thrives. They are committed to shaping the future of digitalization while offering a dynamic and empowering work environment.

What will you do?

• Execute the renewal process to ensure annual recurring revenue (ARR) is retained or expanded

• Identify customer risks and opportunities and coordinate mitigation strategies

• Collaborate with internal teams to deliver excellent customer experiences and build trust

• Establish and maintain business relationships via phone and email

• Identify and act on cross-sell and up-sell opportunities within the existing customer base

• Monitor market and competitor trends, delivering insights to improve internal processes and increase customer loyalty

Candidate profile

• University or college degree in Business, Marketing, or a related field is beneficial

• 1-2 years of experience in sales, customer retention, or customer service, preferably in renewals

• Experience in IT and familiarity with SaaS is a strong advantage

• Strong communication skills, a positive attitude, and a team-oriented mindset

• Customer-centric and results-driven, with a proactive approach to challenges

• Fluency in German and English is mandatory; additional languages are a plus

Do you thrive in a customer-focused role and enjoy building lasting relationships in a tech-driven company? This is your chance to contribute to a growing business and make a real impact!

Worldwiders Global Recruitment