About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Support the Voith Group | Group Division Corporate Functions & Services as a

Head of GBS (m|f|d) Best Cost Country Hub Europe
Job ID 76657 | Location Eastern Europe or Portugal

We are seeking an experienced and dynamic Head of Global Business Service Center to lead our operations in Eastern Europe – Country TBD. This role will build up various Global Business Service Center functions and activities within our global GBS organization.

Your tasks

• Lead the setup and management of the Global Business Service Center in an eastern european country.
• Define RACI and SLA in alignment with the respective Process Owners, plus monitor and report continuous improvement, using KPIs.
• Hire, onboard and manage a team of professionals, develop local talents and foster a high-performance culture through team morale and entrepreneurial mindset to drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center. Oversee typical GBS functions, such as accounting, controlling, procurement, HR, marketing, sales etc.
• Ensure proper risk and compliance management for all Service Center hub processes and activities. Comply with company policies and regulatory requirements.
• Define and implement strategies and tools to optimize service delivery and efficiency in alignment with the GBS leadership team and the Global Process Owners.
• Report regularly to SVP Global Business Services and senior management on the performance and progress of the Global Business Service Center Hub.
• Represent the center in GBS leadership forums and initiatives.

Your profile

• 10 years+ proven experience in setting up and managing a Shared Service Center.
• Proven track-record of improving efficiency within transactional support functions .
• Experience with digitization and automation of financial processes is a must.
• Fluency in English, other major European languages (Spanish, French) are a plus.
• Experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
• Experience working with large corporates is a plus.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.