With the passion of our people, we contribute to a sustainable future for society by creating innovative products and service in e-mobility for our customers.

Samsung SDI Battery Systems is a global technology leader in e-mobility. Together with our customers in the automotive industry, we develop and test innovative battery systems for automotive applications based on state-of-the-art lithium ion technology.

The technology center of Samsung SDI Battery Systems is located in Kalsdorf, Austria, close to Graz. Samsung SDI is a full-service supplier for lithium ion cells, battery modules and battery packs for all electric vehicles as well as all types of hybrid vehicles.

Your core responsibilities are:

• Run the day-to-day after sales processes and act as the central link between customers, internal departments and international sites
• Take in, coordinate and follow up on customer requirements; keep customer portals and communication up to date and on time
• Handle customer complaints and agree on actions with Quality and the relevant departments
• Make sure quality topics in after sales and in the prototype area are handled properly
• Track after sales KPIs and prepare reports and evaluations
• Use AI tools to work faster, prepare information, analyse data and document results

What you need is:

• Completed commercial or technical training (e.g. business or technical college, or equivalent)
• Several years of experience in the automotive industry, ideally in after sales, customer service or technical service
• Solid SAP knowledge, good MS Office skills
• Experience with KPI evaluations and reporting
• Knowledge of complaint management, customer support and quality management
• Familiarity with structured problem-solving methods such as 8D, 5 Whys or Ishikawa is a plus
• Language skills: fluent German and English, in speaking and writing, including technical topics
• Structured and independent way of working, strong communication skills, comfortable working in international teams

Our offer for you:

With regard to the Austrian Equal Treatment Act, we offer the following annual gross remuneration (full time/38.5 hours) as a basis for negotiations for this position: EUR 54.600,-

We also offer a market-standard overpayment depending on relevant work experience and qualifications.

Our Benefits for you:

Our most important resource? Our employees. We honor this with a multitude of benefits.