Who you are

As our Technical Support Specialist, you are an important part of making sure the business is not interrupted due to digital problems. We offer a high-level IT Support to our units and proactively work to ensure business continuity.

To succeed in this position, we think you bring:
• A high level of proactivity, ability to see what’s coming and act upon it
• Strong stakeholder management skills, to actively collaborate with different parts of the business
• Capacity to take the lead when needed and prioritize tasks
• Knowledge and understanding of our business and commercial agenda
• A strong problem-solving mindset
• Team spirit yet with a strong autonomy
• Strong interest and preferably also skills in technology and hardware installations

Your responsibilities

In this role, you will be the hero in many situations, solving everything from printer issues to how to handle the IT equipment in a re-build. You are the local IT support but should also be prepared to support other units on site when needed.

Furthermore, you will:
• Proactively lead or support project implementation/deployment efforts about implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work
• Be responsible for incident management, acting on reported issues
• Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

Questions and support? Let's connect!

The position is open for applications until September 20th, however we encourage you to apply as soon as possible to have a speedy process. Interviews are planned for week 39.

If you have any questions about the recruitment process, please reach out to sara.lidvik@ingka.ikea.com