Are you a people-powered problem solver with a passion for delivering top-tier HR support? Join this dynamic team and be the friendly face behind every great employee experience!

Proclinical is seeking a HR Service Advisor to enhance customer service experiences and support HR operations. You will be the primary contact for service-related inquiries, ensuring efficient resolution and maintaining a high standard of user experience. Your role will involve using various HR and Payroll systems, contributing to HR projects, and advising on HR processes.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities:

• Serve as the main contact for customer service inquiries and manage HR requests from start to finish.
• Deliver exceptional customer service, aiming to resolve issues promptly and effectively.
• Provide support and advice for HR calendar events.
• Utilize multiple HR and Payroll systems to address customer queries.
• Share customer feedback with the Service Specialist and suggest improvements.
• Monitor HR Services & Solutions metrics.
• Initiate changes in Workday as per process requirements.
• Offer proactive advice to HR Business Partners and line managers.
• Contribute to local HR projects.
• Maintain knowledge of HR policies and procedures.
• Promote and act as an expert on the HR case tool.
• Ensure adherence to service level agreements, focusing on customer satisfaction.
• Guide on a broad range of HR processes.
• Collaborate on ad-hoc projects and perform additional duties as needed.

Key Skills and Requirements:

• Relevant education in HR or a degree in Business Administration.
• Detail-oriented with strong organizational skills and a proactive approach.
• Ability to work effectively in a multicultural environment.
• Proficiency in German and Business English.
• Availability every morning or afternoon from Monday to Thursday.

If you are having difficulty in applying or if you have any questions, please contact Ashley Bennett at a.bennett@proclinical.com.

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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