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Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.   The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.  

 We are looking for a Principal Program Manager to join our team!  

This is an exciting time to join our group and work on something highly strategic to Microsoft. Microsoft Dataverse is the platform to securely store an enormous amount of data in a cost efficient, scalable and easily manageable way. This team builds a suite of microservices to get near real-time insights over your data in Microsoft Power CAT  (Customer Advisory Team) .

The  Power CAT  (Customer Advisory Team) is an agile team of customer-facing  Program Managers  within the Power Platform engineering group, helping customers drive up the adoption of  Power Apps ,  Power Automate ,  Copilot Studio ,  Power Pages ,  AI Builder  and  Dataverse . The charter of the team is to provide adoption acceleration and architectural advisory services to key enterprise customers, helping maximize the business value customers get from the platform, while minimizing time to value. 

This opportunity will allow you to work closely with some of the strategic customers for Power Platform and enable them to be successful in adopting Power Platform technologies to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Required/ Minimum Qualifications

• Demonstrated   work experience  in a  software development  or  software delivery  business.   

• Hands-on  of the key  Power Platform  technologies and areas:  

• Power Platform Governance & Administration.  

• Power Platform Center of Excellence.  

• Power Apps – Canvas apps.  

• Power Apps – Model driven apps.  

• Power Pages.  

• Microsoft Dataverse / Dynamics 365 customization & integration.  

• Power Platform pro-dev extensibility options.  

• Power Platform Application Lifecycle Management.  

• Power Automate cloud flows.  

• Copilot Studio (formerly Power Virtual Agents) chat bots.
• AI and agents. 

• Core  application development  and  solution architecture  experience (Web apps, Mobile apps, or Distributed apps).  

• Excellent  communication  and  presentation  skills.  

• Comfortable in having conversations with  customer stakeholders at multiple levels  (C-level execs, program leads, directors, low-code app makers, developers, architects).   

• Strong  project management ,  problem solving  and  negotiating skills , with  proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.  

• Comfortable with  ambiguity  and  self-learners  who can make decisions and keep making progress with  minimal guidance .   

• Strong  leadership acumen , with ability to drive results by influencing without authority.  

• Bachelor’s degree in software engineering, computer  science  or equivalent work experience.  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Responsibilities:

• Own the relationships  with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.  

• Communicate effectively  to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.  

• Be the  technical expert  on the ground with the customer team to  increase confidence  in the product capabilities &  drive adoption .  

• Deeply  understand  the  technical challenges ,  constraints and blockers  faced by customers and  provide recommendations  for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to  successfully deploy solutions in production .  

• Influence  various  product team owners  to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by  leveraging  senior leadership escalation, as necessary.  

• Be the  bridge  between engineering & customer teams and own  action items  from customer engagements and  drive them to completion  by  sharing regular updates  to all the stakeholders,  identifying  the right owners  for each action item, and  regularly following up  with the owners to completion.  

• Be on the lookout for  success stories  & opportunities within customer organizations to  uncover the human truth  behind adoption &  celebrate success .