AHMED HASSAN

• Communicates final results of audits to responsible management during formal management debriefs. • Audits areas of the quality system, such as development and manufacturing, as assigned. • Writes reports of audit results, obtains approval, and publishes results to responsible management. • Reviewing POS systems, looking for pricing errors, or ensuring that employees are following procedures.

• Oversee daily hotel operations and ensure guest satisfaction. • Coordinate with housekeeping, maintenance, and front desk departments to ensure smooth operations. • Coordinate and supervise special events, meetings, and wedding events. • Maintain compliance with hotel policies, safety regulations, and labor laws. • Assist in managing and training staff, including hiring and scheduling. • Communicating with all departments as needed to ensure that customers’ needs are met.

• Oversee the recruitment and retention of staff, as well as payroll matters and staff training. • Liaise with travel partners, including airlines and hotels, to manage bookings and schedules. • Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism. • Motivate the sales team to hit and exceed their targets and ensure company profitability. • Meet company directors and find out about any local issues and future trends.

HR Assistant • Assist with the recruitment process by identifying candidates and issuing employment contracts. • Interview candidates in person in India, Nepal, Bangladesh, Philippines, Indonesia, Sri Lanka, and Egypt. • Collaborate with HR Manager and Operation Manager to build the quarterly and annual hiring plans. Government Relations: • Keeping up-to-date with current labor/ immigration laws and updating the HR staff on any changes.

• Support all internal and external HR-related inquiries or requests. • Maintain digital and electronic records of employees. • Assist with the recruitment process by identifying candidates and issuing employment contracts. • Oversee the completion of compensation and benefit documentation. • Assist with performance management procedures. • Schedule meetings, interviews, and HR events and maintain agendas. • Arranging, performing various administrative tasks, and accurately processing paperwork

• Handling all incoming customer queries and questions. • Providing the appropriate service and information or referring clients to another department. • Referring problematic issues that they cannot solve to management. • Resolving customer complaints and issuing refunds as needed. • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information. • Providing quotations and checking product availability. • Handling payment transactions.

• Welcoming guests and checking their details against their bookings. • Allocating guests their rooms and providing keys. • Answering phones from prospective customers and guests, taking messages and delivering them. • Completing administrative tasks such as filing and photocopying. • Responding to requests for help and information. • Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions.

• Maintain business inventory such as checking supplies, equipment, and maintenance repairs. • Schedule appointments between doctors and patients. • Liaise between medical departments with discretion and professionalism • Adhere to policy and procedures during all activates. • Assist with admissions/treatment as per agreed protocols.