ALTAF INAMDAR INAMDAR

• Run daily operations of the Centralised Inspection System (CIS) used across all partner testing centres, resolving end-user issues within standard service times. • Set up new testing partners and centres end-to-end, configuring inspection parameters and defect codes whenever rules or regulations change. • Review and approve vehicle type approvals by make and model, including exceptions against authorised tolerance limits.

• Held RTA Work Permit No. 56816 as Technical Supervisor, accountable for technical sign-off across all branches. • Built and maintained monthly performance reports for management, analysing trends and acting on them to keep targets on track. • Served as HSE / ISO team member, overseeing safety compliance across the testing area and reporting all accidents and incidents.

• Planned and analysed service operations and handled back-office work on SAP, maintaining daily, weekly and monthly reports. • Improved customer satisfaction (SSI) scores and ran free service camps to build loyalty and protect the dealership brand. • Placed spare-parts orders against demand, managed warranty jobs with the regional office, and coordinated accident claims with insurers. • Tracked service and sales targets, identified process improvements, and kept current on Mahindra and competitor products.

Managed dealer service demand and spare-parts ordering while maintaining daily, weekly and monthly reports. • Handled the TATA dealer portal, built customer loyalty, and coordinated accident jobs with insurance companies