ANA LUCIA ORTIZ
Skills
Timeline
Professional experience for ANA LUCIA ORTIZ
- Current 5 years and 11 months, since Jul 2019
ASESSOR
SOLUCIONES AL CONSUMIDOR & PYMES
Assessor in Planning and Organization. Specialist in analysis, creation, and development in design & structure of organizations, processes, and procedures.
- 8 years and 1 month, Mar 2014 - Mar 2022
Professor and Career Coordinator
ITEC
- 7 years and 10 months, Oct 2012 - Jul 2020
Customer Service Supervisor
LATAM Airlines Group S.A.
Supervise a 10 people passenger service team to deliver a consistent standard of service. Monitor and Oversees the Check-in, ticketing, Lost and Found, and handling operations areas. Ensure to achieve on-time performance during each flight. Maintain effective relationships with airport representatives. Analysis, implementation & training on the company procedures. Manage contingency situations, and ensure passengers´ special requests Use of the systems: Sabre Interact Res/Airport. Zendesk. Basic SAP
Educational background for ANA LUCIA ORTIZ
- 4 months, Sep 2022 - Dec 2022
International Business Administration
KLU
Languages
English
Fluent
Spanish
First language
Portuguese
Intermediate
German
Basic
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