Siddharth Chilay

is researching.

Bis 2024, IT Business Analyst, ConnectWise

Skills

Troubleshooting
Rohstoff
Komponenten
Notebook
Beschaffung
Interviewführung
SCCM
Kundenbindung
Kundenzufriedenheit
Netzwerkinfrastruktur
Softwareinstallation
Firewall
Router
Technischer Service
Sicherheitssysteme
PowerPoint
Rechnernetzwerke
Switches
Infrastruktur
Fabrik
Software
Inventory Management
Clientmanagement
SharePoint
Zugriffskontrolle
Desktop
IT-Anwendungen
Anwendung
Installation
Informationstechnologie
Computer
Anwendungsbetreuung
Produktionsprozesse
Windows
Server
Web-Administration
Upgrades
Sicherheitsvorschriften
Beratung
Präsentation
IT-Betreuung
PC
Recherche
Microsoft Excel
Betriebssysteme, Controller und Interpreter
Visio
TPM
Qualitätskontrolle
Mobilgerät
Microsoft Certified Professional
Drucker
Hardware
Sicherheit und Archivierung
Informatik
finished goods
stakeholders
technical assistance
Client
Instandhaltung
Remote Access
Wissensdatenbank
Peripherie
IT-Infrastruktur
Problem
Forschungsanalytik
EDV
Mac OS
Operating System
Maschinen
Helpdesk
Android
Active Directory
Elektronik
Organisationstalent
Microsoft Power BI
Produktionsplanung und -steuerung
PC Support
Marktforschung
Wettbewerbsanalysen
Kontinuierlicher Verbesserungsprozess
Übersetzung
Monitoring
Agile Entwicklung
Wireframe
Business Software
Kundenbeziehung
Confluence
System
Technische Dokumentation
Visualisierung
KANBAN
Projektmanagement
LED
Training
Technische Spezifikation
Geschäftsprozesse
Erstellung von Testkonzepten
Implementierung
Networking
Automatisierung
Jira
BMC Remedy
Windows 10
Scrum
Bewertung
Abnahme-Test
User stories
Künstliche Intelligenz
Planung
Datenanalyse
Vorstellungsgespräch
Prozesse
Business Case
Scrum Master
Chat Support
Metriken
IT-Anforderungsmanagement
Stakeholdermanagement
IT Infrastructure Library
Prozessmodellierung
Fachkonzeption
ServiceNow
Kommunikationsfähigkeit
Problemlösung
Reliability
Team work
Management
IT support
Market Research
Research Analysis
Support
IT-Consulting
Information technology

Timeline

Professional experience for Siddharth Chilay

  • Current 8 years, since Aug 2017

    IT Desktop Support L3 Support & Senior Research Analyst

    swissconnect ag

  • Current 8 years, since Aug 2017

    Senior Research Analyst

    swissconnect ag

  • 6 years and 11 months, Aug 2017 - Jun 2024

    IT Business Analyst

    ConnectWise

    Highly experienced business professional with over 10+ years of expertise in IT Support, Market Research, Data Gathering, Deep Dive Analysis, and Client Management Ticket Management (SLA). Successfully worked on 2 Major scale Projects. Adept at bridging the gap between non-IT and IT stakeholders through strong planning and organizational, and time management skills.

  • 4 years and 5 months, Apr 2013 - Aug 2017

    IT Consultant

    CPEM Consulting GmbH
  • 4 years and 5 months, Apr 2013 - Aug 2017

    Remote Desktop L2/SCCM Consultant

    CPEM Consulting GmbH
  • 5 years, Sep 2012 - Aug 2017

    IT Consultant

    Capgemini

    Worked with Capgemini As a IT support and SCCM consultant for 5 years.

Languages

  • English

    Fluent

  • Hindi

    Fluent

  • Marathi

    Fluent

  • German

    Basic

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