ANTONIA BENITEZ DE LA ROSA

Responsible for the organization of the face to face courses. Coordination of projects and sales reference for our partner schools. High service quality delivered by emails and phone calls. Onboarding of new trainers carrying on the administration trainings.

Scheduling and organization of the online courses, main contact person for trainers. Last minute IT problem-solving. Projects coordination. Onboarding of new employees.

Port Agent Executive Intercruises Shoreside & Port Services – TUI Spain, Cadiz – Organization of the Dry Docks & commercial stops for cruises. Main contact person during the call for the Captain and port security officers. Logistic management (transfers, hotels and visas) of more than 3000 people for Disney Cruise Lines during October 2016.

Elaboration of product proposals and quotation according to the client’s requirements. Handling of airport, port and hotel operations for cruises. Staff supervisor during the day of call. Reservations, billing and payment incidents management with providers. Responsible for final customer complaints and all other client affairs during the call.

G, C&E Sales Executive DT Westminster, London - Create, manage and deliver events which fulfil strategic business objectives, maximize revenue opportunities and optimize profits by managing revenue. CRM expert.

Reservations, Groups, C&E Administrator DT Westminster, London. Taking care of the well input of all the individual reservations, groups and events in the system. Individualization of the bookings and problem solving. Follow up with accounts for the invoicing.

Receptionist DoubleTree by Hilton London Westminster, London- Greeting visitors & groups, managing their bookings, handling cash and supervising reception area.

Transport department. London Organising Committee of the Olympic Games. London – Organization of the logistics, transfers and routes for the different groups participating Worldwide. VIP Support.

Luxury Tourism and Sales Management. Promotion of luxury destinations. How to change from massive tourism to high quality one - Sustainability

Events & MICE organization. Sales, Marketing and budget planning. Promotion of destinations to increase this type of Tourism and therefore the business in general in the cities.

Tourism Industry + Languages English and German