ASIMINA ELEFTHERIA MANIOUDAKI

Daily sales reporting (excel-BW): calculation of volume performance vs forecasts. mproved spreadsheet formulas for quick monthly updates (from 3 hrs to less than 1). Customized reports per commercial decision. - Provided feedback to controlling and customer finance for monthly accruals closing. - Monitored sell-out data to reimburse retailers for promos. - Data entry of trade investment in ERP, based on customer marketing and commercial decisions. Partial calculations aligned with finance

Coca-Cola HBC · ContractCoca-Cola HBC · Contract Sep 2022 - Dec 2022 · 4 mosSep 2022 - Dec 2022 · 4 mos Athens, Attiki, GreeceAthens, Attiki, Greece Temporary contract through Adecco HR. Back-office employee for the commercial department. Auditing images in the Image Recognition platform. Notifying project manager with frequent errors to prepare system feedback. Corresponding with salespeople regarding their images (photographs), in case of error and other dispute

- Helped organizations select modules and add-on services. - Achieved a mean of first response of 1 minuand resolution of 2 hrs for support requests. Consistently received positive reviews in software comparison (Capterra). Monitored other KPIs. -Led product team meetings for software improvement. Helped with compatibility of customer interface, too comply with tax system. - Demos for prospective customers. Prepared user manuals. Trained new team members. Coordinated resolution of technical issues.

Arranged return to the warehouse after device replacement or account closure (B2B-Greece). - Checked for delays in physical POS returns to the warehouse using ERP (SAP). - Performed outbound calls to businesses to locate missing POS terminals. Addressed billing issues. - Arranged returns with the courier service-monitored till arrival at the warehouse

Computers and portable devices (B2C for the UK market). Promoted to 2nd level in 11/2016. - Troubleshot over telephone/screensharing while updating CRM. - Collected CPU system logs, escalated further while maintaining client follow-ups. (2nd level)

-Seminars (80 hours): Mediterranean Education Center, Heraklion, Greece. -Practice (4 months): Secretary at Ηοrizontes Education, Heraklion Crete, Greece.

-Mapped active and inactive quarrying sites of Attica using GIS. Helped prepare final maps, kept metadata files.