Aaron Douglas

•Managed a team of coordinators and healthcare professionals after process driven qualifications assessment. •Actively managed multiple reports and analyzed the data to determine when CRM intervention and support is needed to assist in providing resolution and proactive measures. •Worked with Business Development to identify or follow up on future placement opportunities to increase open orders.

• Taught and coached the internal advocates (60-80) on member inquiry handling and situation escalation. • Supervised a team of 12-20 advocates to ensure rules and regulations. • Followed elaborate process structure and work flow and exceeded department goals. • Trained and supervised new employees on the systems crucial to their roles. • Coached teams and handled activities to ensure smooth and stable operations. • Scheduled staff in order to ensure full capacity of workforce.

As a Basketball Athletic Coach • Helped develop this association by improving and professionalizing the program. • Developed and coached members of the basketball team. • Scheduled competition opportunities for the teams and managed practices and travel plans.

As a Para-Educator • Supervised students and gave one-to-one support. Collaborated with teachers, administrators and parents to integrate proper study procedures were followed.

As a Coordinator • Administering criteria for both student participants and employees under my supervision including: daily schedules, appropriate activities, financial allowances, and parental contacts.

3.6/4.0 GPA