
Aaron Douglas
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Aaron Douglas
- 1 Jahr und 1 Monat, März 2019 - März 2020
Customer Relationship Manager
Blue Diamond Medical Staffing
•Managed a team of coordinators and healthcare professionals after process driven qualifications assessment. •Actively managed multiple reports and analyzed the data to determine when CRM intervention and support is needed to assist in providing resolution and proactive measures. •Worked with Business Development to identify or follow up on future placement opportunities to increase open orders.
- 5 Jahre und 6 Monate, Okt. 2013 - März 2019
Customer Advocate Specialist
Blue Cross Blue Shield
• Taught and coached the internal advocates (60-80) on member inquiry handling and situation escalation. • Supervised a team of 12-20 advocates to ensure rules and regulations. • Followed elaborate process structure and work flow and exceeded department goals. • Trained and supervised new employees on the systems crucial to their roles. • Coached teams and handled activities to ensure smooth and stable operations. • Scheduled staff in order to ensure full capacity of workforce.
- 2 Jahre und 3 Monate, Juni 2016 - Aug. 2018
Basketball Athletic Coach
Quincy Basketball Association
As a Basketball Athletic Coach • Helped develop this association by improving and professionalizing the program. • Developed and coached members of the basketball team. • Scheduled competition opportunities for the teams and managed practices and travel plans.
- 4 Jahre und 11 Monate, Okt. 2008 - Aug. 2013
Para-Educator
Quincy Public Schools
As a Para-Educator • Supervised students and gave one-to-one support. Collaborated with teachers, administrators and parents to integrate proper study procedures were followed.
- 3 Jahre und 4 Monate, Juni 2009 - Sep. 2012
Tenn Camp Coordinator
Quincy Family YMCA
As a Coordinator • Administering criteria for both student participants and employees under my supervision including: daily schedules, appropriate activities, financial allowances, and parental contacts.
Ausbildung von Aaron Douglas
- 3 Jahre und 3 Monate, Okt. 2009 - Dez. 2012
Bachelor of Science in Business (Communications)
University of Phoenix
3.6/4.0 GPA
- 3 Jahre, Aug. 2002 - Juli 2005
Liberal arts education
John Wood Community College
Sprachen
Englisch
Muttersprache
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